Sales Support Specialist German & French

Yousign; Paris; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading digital solutions provider in Paris seeks a Sales Support Specialist to assist customers in using their SaaS platform. The role requires fluency in French and German, along with strong communication skills. Responsibilities include guiding customers, closing deals, and identifying growth opportunities. This position offers a hybrid work model and numerous employee benefits, including health insurance and a relocation package as needed.

Prestations

Lunch vouchers

Health insurance

Life and disability insurance

Free physiotherapy consultations

Transportation subsidies

Unique employee benefits platform

Mental health support

Extra days off

Charity day

Learning and development budget

Qualifications

• Previous experience as a Sales Development or Inside sales representative ideally in SaaS.
• Fluent in French and German with professional English.
• Prior experience using Salesforce or comparable CRM is a plus.

Responsabilités

• Guide and assist prospects and customers using Yousign's SaaS application.
• Close small-scale deals autonomously contributing to monthly revenue.
• Monitor customer usage to reduce churn and promote upsell opportunities.

Connaissances

Data Entry

Customer Service

Account Management

CRM

Salesforce

Communication

Description du poste

About Yousign

Yousign is on a mission to reinvent how European SMBs and Mid-Market companies manage agreements with a suite of powerful and easy-to-use eSignature and Digital Trust solutions. Were growing fast and looking for a passionate Sales Support agent to support and sell to our long-tail of small-ACV customers in Germany and France.

Position Overview

As a Sales Support Specialist you will be in direct contact with customers and prospects in Germany and France helping them get the most out of Yousigns SaaS platform. Your mission is not only to provide outstanding support but also to drive small deal closures ensure customer satisfaction and identify opportunities for growth within our existing customer base.

Your Role

This is a hybrid role between support and sales giving you end-to-end visibility over the customer lifecycle in a high-impact SaaS environment. Youll :

• Work closely with Sales Customer Solutions and Product teams.
• Gain experience in both customer relationship development and revenue generation.
• Build the skills and track record to grow into a full Sales Role.

Your Responsibilities

Support

• Guide and assist prospects and customers in using Yousigns SaaS application.
• Ensure timely and high-quality responses in line with our Service Level Agreements (SLAs).
• Resolve low-complexity issues efficiently while identifying opportunities to scale solutions.

Closing

• Engage with prospects and existing customers to qualify their needs and develop small-scale commercial opportunities.
• Close deals autonomously contributing directly to monthly revenue targets.

Retention & Growth

• Monitor and support customer usage to reduce churn and promote adoption.
• Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
• Proactively flag accounts with expansion potential and collaborate with Sales or Success teams for handover.

Relationship Management

• Build strong relationships with customers and ensure a smooth and positive customer journey.
• Support and coordinate renewals for small accounts ensuring continuity and satisfaction.

Your Profile

• Previous experience as a Sales Development or Inside sales representative ideally in SaaS.
• Fluent in French and German (you will be communicating in writing and verbally with customers in both languages) professional level in English (language used internally for our day-to-day)
• Prior experience using Salesforce or a comparable CRM is a plus
• Highly collaborative and organized with strong prioritization skills.
• Available to work from our Paris office at least 4 days a week. Relocation can be arranged.

What will you find at Yousign

• A dynamic scale-up that puts people first
• A management style that encourages autonomy and cohesion through common Objectives and Key Results (OKR)
• Top-notch work culture and methods
• Regular team events and bi-annual company meetings
• Numerous perks & benefits such as : charity day offered ESOP remote equipment private health and life insurance (Alan) learning & talent development advantages CSE subscription and more!
• Relocation package if needed.

Culture

• We take ownership - nothing is not our job
• We learn fast then adapt even faster
• We fuel instinct with data
• We build success through alignment
• We keep it simple
• We are pragmatic hybrid workers.

Why join Yousign

• A dynamic European scale-up with a product-led culture;
• A team that values autonomy alignment and impact guided by OKRs;
• Regular team events annual company offsites and a caring work environment.

Perks and Benefits

• Swile card - Lunch Vouchers covered by 50% by Yousign 10.50.
• Alan - Health insurance : Basic coverage at 62.50 / month 50% paid by Yousign.
• Life and disability insurance : 100% covered by Yousign.
• Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
• Transportation - Hybrid workers get 50% off their public transportation passes.
• Leeto - Platform with numerous benefits such as discounts on cinema tickets theme parks travels sports etc.
• 4 free therapy / coaching sessions and mental health content.
• 10 RTT days / year
• Menstrual leave policy parenthood advantages seniority days off journe de solidarit etc.
• 1 charity day per year learning & development budget and more.

Recruitment Process

1. 1 A first interview with a Talent Acquisition Manager
2. 2 An interview with your future manager
3. 3 A business-case
4. 4 A final interview with Director C-Level.

Equal Opportunity at Yousign

At Yousign we embrace uniqueness and ensure every team member has an equal chance to offer equal job opportunities and maintain transparent fair processes across the board including pay. Join us at Yousign where our differences fuel creativity and strength. Lets leap into this amazing adventure together! .

Key Skills

Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

Employment Type : Full Time

Experience : years

Vacancy : 1