Customer Support and Sales Administration

Landis+Gyr; Montluçon; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading energy management company in Montluçon is seeking a Customer Support & Sales Administration professional. The role involves providing proactive technical support, managing sales administration, and ensuring customer satisfaction. Ideal candidates will have a diploma Bac+2 and at least 5 years of commercial experience. Join us to contribute to a greener future. #EnergizeYourCareer

Qualifications

• Minimum Bac+2 in commercial or technical sector required.
• Knowledge of English is necessary.
• Minimum 5 years of experience in a commercial function.

Responsabilités

• Provide proactive technical support to customers.
• Manage sales administration from order to invoicing.
• Ensure customer satisfaction with quality products.

Connaissances

Proactive technical support

Customer satisfaction management

Sales administration

Formation

Diploma Bac+2 (BTS, DUT, L2)

Outils

ERP (SAP)

Description du poste

Overview

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

Context

In the context of retirement, the Customer Support & Sales Administration will be responsible for:

Responsibilities

• Proactive technical support to all customers.
• Sales Administration (from order registration to invoicing) in the IT system (ERP=SAP).
• Ensuring customer satisfaction: ensuring that customers receive the highest quality, quantity and time of the best economic information, support and products that the Company can provide them in the context of current contracts and for new products.
• Deliver technical training to customers.
• Develop customer relations with LDCs and SEIs and RTEs, in coordination with the Head of Sales and the Technical Sales Manager.
• To ensure that the Company's departments receive the necessary elements for the short and medium term production of quality products and required quantities.
• Provide the Sales and Marketing Director with the elements to propose medium-long term sales budgets, and to monitor the status of orders and invoices on a day-to-day basis.
• Contribute to responses to calls for tenders.

Interface with

• The Supply Chain Department to guarantee the proper functional management of external logistics (packaging, shipping, transport, relations with customs services for overseas)
• The Finance Department for the follow-up of orders in connection with the budget (V100 and V300) and the analysis of variances.

The position is based in Montluçon.

Education/Skills

Diploma (level + field of specialisation): Minimum Bac+2 (BTS, DUT, L2) in the commercial or technical sector

Knowledge of English

One-off trips in France and abroad

Experience

Minimum 5 years in the exercise of a commercial function. Experience in client negotiation, reporting and team monitoring.

Experience in managing a small team

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We\'re committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.