CLIENT SERVICE ADVISOR Temporary Contract (M / F) - Fluent In German & English

Moncler; Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion company in Paris is seeking Client Service Advisors who are bilingual in English and German to enhance the client experience for a limited-term position. Responsibilities include assisting clients with inquiries, managing high-priority cases, and utilizing CRM systems effectively. Candidates with prior experience in luxury retail or client service are preferred.

Qualifications

• Fluency in English and German is essential.
• Experience in a retail or client service team in the luxury fashion industry is preferred.
• Proficient in IT systems including CRM and customer service tools.

Responsabilités

• Assist clients with product and after-sales inquiries professionally.
• Track client details using CRM systems.
• Serve as the Voice of the Customer to improve client experience.

Connaissances

Bilingual in English and German

Customer service skills

Empathy

Fluency in another European language

Team player

Outils

CRM systems

Customer service ticketing systems

Description du poste

Overview

The Moncler Group is looking for Client Service Advisors bilingual in German and English to join our dynamic EMEA Client Service team based in Paris for a CDD starting from October 2025 up until January 2026.

Responsibilities

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
• Assist clients during e-commerce sales with also the ability of cross / upselling
• Accurately track client details and requests using CRM systems
• Manage directly high-priority and escalated cases as well as relationships with top clients
• Understand Moncler Group clients’ needs, experiences and interests in order to improve the client experience
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

Requirements

• Fluency and sophistication in English & German is a must have
• Fluency and sophistication in at least another European language such as Italian is considered a real plus
• Previous first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industry
• Natural flair for dealing with people, empathy and intuition
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
• Action-oriented and drive for results, excellent team player
• Experience with e-commerce back-office activities and / or fraud checks is considered a plus.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.