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Customer Service Manager (Contract, Temporary)
Job summary
A boutique destination management company in Madrid seeks a DMC Customer Service Manager to oversee customer interactions and establish service policies. The ideal candidate is bilingual in Spanish and English, has experience in hospitality or the travel industry, and possesses excellent leadership skills. Competitive salary and private healthcare insurance included.
Benefits
Qualifications
- Previous experience in hospitality or travel industry.
- Knowledge of the Spanish & Portuguese market is a plus.
Responsibilities
- Interacting with customers daily to answer their questions.
- Establishing customer service policies and procedures.
- Providing various business services to customers.
- Developing and maintaining service relationships.
Skills
Education
Job Title: DMC Customer Service Manager Salary: €28, 000 - €30, 000 gross per year + Bonus
A well-established, boutique destination management company based in Madrid, specializing in tailor‑made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service. They design high‑end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers.
As a DMC Customer Service Manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or the travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!
Proficiency in English and Spanish required. Well‑educated, knowledge of the Spanish & Portuguese market is a plus. Excellent leadership, coaching and people management skills.
Responsibilities:
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
- Establishing customer service policies and procedures.
- Providing a variety of business services such as shipping packages and assisting with printing needs.
- Developing and maintaining service relationships to fulfill the needs of customers, guests, or employees.
- 6 months of training.
Benefits:
- Private healthcare insurance
- You work Monday to Friday!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.