Boutique Travel CS Manager — Mon–Fri, Private Health

Jordan martorell s.l.; Madrid; Presencial; EUR 28.000 - 30.000; Jornada completa

Descripción de la vacante

A boutique destination management company based in Madrid is seeking a DMC Customer Service Manager. The role involves managing customer interactions in both Spanish and English, establishing customer service policies, and providing business services. Previous experience in the hospitality or travel industry is essential. The position offers private healthcare insurance and a Monday to Friday work schedule, providing a great work-life balance.

Servicios

Private healthcare insurance

Weekends off

Formación

• Previous experience in hospitality or travel industries.
• Knowledge of the Spanish & Portuguese market is a plus.
• Proficiency in English and Spanish required.

Responsabilidades

• Interact with customers daily and direct them to the appropriate service.
• Establish customer service policies and procedures.
• Maintain service relationships to fulfill customer needs.

Conocimientos

Bilingual (Spanish and English)

Leadership skills

People management

Descripción del empleo

A boutique destination management company based in Madrid is seeking a DMC Customer Service Manager. The role involves managing customer interactions in both Spanish and English, establishing customer service policies, and providing business services. Previous experience in the hospitality or travel industry is essential. The position offers private healthcare insurance and a Monday to Friday work schedule, providing a great work-life balance.