IT Service Manager - Data-Driven SLA Leader

Jordan martorell s.l.; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading IT service provider based in Madrid is seeking an experienced IT Service Manager to oversee daily operations and improve service quality. The ideal candidate will possess a degree in Computer Science, strong analytical skills, and experience in managing outsourced services. This role is crucial for developing robust systems that meet client needs while ensuring effective communication across teams. It offers opportunities for professional growth in a dynamic environment.

Formación

• Experience managing outsourced services based on KPI tracking.
• Basic knowledge of operating systems and networks.
• Good command of English.

Responsabilidades

• Manage daily IT service operations and develop service implementations.
• Coordinate with internal departments and external providers.
• Identify and resolve causes of poor service quality.

Conocimientos

Analytical skills

Problem-solving skills

Excellent communication skills

Collaboration skills

Educación

University degree in Computer Science or related field

Herramientas

AWS

Azure

Active Directory

Descripción del empleo

A leading IT service provider based in Madrid is seeking an experienced IT Service Manager to oversee daily operations and improve service quality. The ideal candidate will possess a degree in Computer Science, strong analytical skills, and experience in managing outsourced services. This role is crucial for developing robust systems that meet client needs while ensuring effective communication across teams. It offers opportunities for professional growth in a dynamic environment.