Jobs in Granada, United States

• Full-time
• Employee Status: Regular
• Role Type: Home
• Job Posting - Salary Range: See Pay Range
• Department: Customer Service
• Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

As a Revenue Enablement Specialist, you are the post-sale quarterback responsible for ensuring our new clients experience a smooth transition from signed agreement to successful implementation. From the moment a client says "yes," you step in to facilitate contract finalization, onboarding, and early adoption — giving our sales team time back to sell more.

You'll help accelerate the time-to-value for our customers while navigating internal processes. By streamlining communication, managing complex workflows, and ensuring alignment between clients and our teams, you will help increase revenue retention and enhancing customer satisfaction. You will be a Hyper Care connection between Sales and long-term Client Development. You will report to the VP of Sales Growth.

Main Responsibilities

• Take ownership of the customer journey immediately after verbal commitment.
• Manage the contract submission workflow, including gathering approvals, uploading materials, and coordinating signoffs
• Navigate exceptions, legal redlines, and non-standard paperwork (e.g., customer paper) with confidence and clarity

Security & Compliance Coordination

• Lead the customer-facing security review process, serving as the primary contact for all compliance documentation and data security questions
• Collaborate with internal security, legal, and technical team members to ensure efficient review cycles
• Maintain a working knowledge of common security objections and standard responses to expedite the process

Implementation Readiness & Hyper Care

• Coordinate internal work item submissions to ensure implementation teams are assigned without delay
• Be the our client's liaison through implementation scheduling, kickoff, and onboarding.
• Track post-signature milestones and escalate delays or risks.
• Lead a 30–90 day "Hyper Care" phase to monitor adoption and ensure all committed revenue is retained.
• Document success criteria and prepare the client for a seamless handoff to their long-term Client Development team.

• 2+ years in onboarding, customer success, deal desk, or project coordination roles
• 2+ years of successful sales experience with experience expanding existing relationships and revenue opportunities
• Ability to manage multiple concurrent processes
• Experience communicating and building trust with both clients and internal stakeholders (Sales, Legal, Security, and Implementation)
• Comfortable navigating internal systems (CRM, contract tools, project trackers) and client-side obstacles
• You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues, and identifying opportunities.
• You understand your customer by seeing your world through their perspective and can speak their language.
• You prioritize accountability, building trust with your teammates and customers.
• A background in payroll, human resources, tax incentives, consulting, or other professional services.
• Bachelor's degree required

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.