Postes à Donostia, Espagne

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany remotely from anywhere in Spain. Bring your German and / or English skills, a proactive mindset, and a passion for helping people. As the first point of contact in breakdown situations you’ll provide fast, reliable support by phone and email working closely with our Rostock team.

If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic modern company we’d love to hear from you!

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
• Employee Benefits. Take advantage of discounts on SIXT rent, share, ride, and SIXT as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events. Engage in team-building activities and participate in global corporate events that connect colleagues from around the world.
• Professional Growth. Work with a motivated team and access opportunities to learn, grow, and advance your career in a dynamic international environment.

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g., towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

• Fluency in both German and English with excellent communication skills.
• Strong passion for customer service with enjoyment in providing support and solutions to clients.
• At least 1 year of experience in a customer-facing or service-oriented role.
• Familiarity with MS Office tools and ease in working with digital systems.
• Proven ability to thrive in a remote work environment with availability for rotating shifts from Monday to Sunday.
• Proactive and solution-oriented approach with a consistent focus on delivering the best possible customer experience.

Apply now and become part of an international forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!

Additional Information :

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2,000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work: No

Employment Type: Full-time

Key Skills: Children Activity,Accounts Assistant Credit Control,Android,Apparel Merchandising,Franchise,Construction Equipment

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1