Pre-Arrival Concierge - Ibiza (H/F/X) - Temporary Contract

Le Collectionist; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury travel company in Ibiza is seeking a Pre-Arrival Concierge to manage client expectations before arrival. The ideal candidate has 2-5 years of experience, strong communication skills in French and English, and a passion for the luxury sector. Responsibilities include assisting clients with their stay, managing partner relationships, and performing administrative tasks. The company offers perks like meal vouchers, remote work, and a computer. This role promises an opportunity to create unforgettable holiday experiences.

Servicios

Meal vouchers worth €8

Company Mac computer and mobile phone

One day off for your birthday

Up to 2 days of remote work per week

Year-round events

Formación

• 2-5 years of professional experience in a related field.
• Strong commercial sense and customer-oriented attitude.
• Detail-oriented with the ability to prioritize tasks.

Responsabilidades

• Assist clients in organizing their stay and provide high-quality services.
• Manage relationships with partners and expand the local network.
• Edit and update supplier rates and generate quotes in the system.

Conocimientos

Oral and written communication skills in French

Oral and written communication skills in English

Interest in the luxury sector

Sales passion

Teamwork

Descripción del empleo

Company Description

Founded in 2014, Le Collectionist is the European leader in tailor‑made luxury travel, bringing together spectacular homes with exceptional services and experiences, creating unforgettable holiday experiences for groups and families who believe holidays should be unique, lively, and shared.

Our portfolio spans over 50 iconic destinations—from coastlines and countryside escapes to snow‑covered peaks and vibrant city streets. Every home is handpicked for its character, beauty, story, then paired with expertly selected services to create the perfect setting for every kind of gathering. It’s a different way to travel: smoother, more intimate, and above all, freeing.

With expert concierges supported by dedicated local teams, we take care of every detail — from thoughtful services for everyday comforts to fully bespoke, once‑in‑a‑lifetime adventures rooted in local culture and tradition. Whether it’s arranging a private chef or nanny, securing a vintage car, or privatising a museum, we bring your holiday vision to life.

Job Description

This position is ideally to be filled starting March 1st, 2025.

As a member of the Pre‑Arrival team, the Pre‑Arrival Concierge plays a key role in managing and supporting Le Collectionist clients before their arrival. He/she will design the best itineraries to ensure an unforgettable on‑site experience. Additionally, with the support of the local team, he/she will be responsible for sourcing, negotiating, and contracting the best partners that meet Le Collectionist standards.

Key Responsibilities

• Client Management and Le Collectionist Support:
  • Assist clients in organizing their stay by offering high‑quality services and experiences.
  • Provide quotes for services and experiences.
  • Issue guest itineraries.
  • Ensure smooth information transfer and follow‑up with local teams.
• Consolidation and Development of Local Partner Network:
  • Manage relationships with existing partners across multiple destinations.
  • Expand the partner network and the range of experiences in existing destinations.
  • Update and produce catalogs presenting services and experiences in French and English.
  • Support marketing in updating destination guides with new restaurants and points of interest.
• Administrative Tasks:
  • Edit and update all suppliers and rates in the system.
  • Generate quotes and invoices in the system.
  • Edit itineraries in the system.
  • Develop communication materials (catalogs).

Qualifications

Experience & Skills

• Excellent oral and written communication skills in French and English.
• Interest in the luxury sector and a willingness to work with event logistics.
• Between 2 and 5 years of professional experience.
• Strong commercial sense and a passion for sales.
• Candidates with atypical profiles who are comfortable working in a team.

Personal Qualities

• Customer‑oriented, attentive to client satisfaction and loyalty, with strong interpersonal skills and the ability to build relationships easily.
• Excellent interpersonal skills and autonomy.
• Detail‑oriented with the ability to prioritize tasks.
• Versatile, creative, responsive, service‑minded, efficient, empathetic, and proactive.
• Team spirit with a passion for training new team members.

All our positions are open, on an equal‑competence basis, to employees with specific needs or accommodations related to a disability.

Additional Information

Perks

• Meal vouchers worth €8 each (50% covered by Le Collectionist).
• Company Mac computer and mobile phone.
• One day off for your birthday.
• Up to 2 days of remote work per week.
• Year‑round events (Christmas Party, Summer Party, etc.).

Process

• Initial call with HR
• Job interview with the manager
• Submission of a Business Case
• Presentation of the Business Case to the manager
• Reference checks