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Imagine working in a vibrant, multicultural hub where happiness meets professionalism against the stunning backdrop of Barcelona's Torre MAPFRE, nestled right by the beach and overlooking the sea. This is the Costa Customer Hub - a workplace that goes beyond the ordinary.

WHO WE ARE :

Costa Crociere is part of Carnival Corporation, the world's number one touristic operator, and it is the largest Italian travel group and Europe's number one cruise operator with 70 years of tradition.

Here we propose a positive, diverse, stimulating, and intercultural environment where respecting colleagues and guests, as well as the communities, is our first goal. We strongly believe in the power of communicating openly, always promoting transparency, and are committed to continuously developing ourselves by experimenting, cooperating, and including others, encouraging all of them to give their best and take responsibility.

As leaders in sustainable cruising, we continue to be committed to responsible innovation and we are accelerating on the path of a sustainable fleet. Costa has been strongly focused on the ecological transition of its business for years, introducing and testing new sustainable technologies and smart solutions. In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions over time.

YOUR RESPONSIBILITY :

• As a Cruise Expert, you will convert leads into sales, through building a trusting relationship with customers.
• You will manage multichannel active interactions, to meet your productivity goals in line with Company's objectives.
• You will also be the first ambassador of Costa, promoting our Brand to create amazing holiday experiences for our Guests

We are a company that values and actively promotes Diversity, Equity, and Inclusion (DEI). Our commitment to fostering a diverse and inclusive workplace is reflected in our corporate ethos and our hiring practices. We recognize the importance of building a team that brings together individuals with diverse backgrounds, experiences, and perspectives.

To join our team :

• We are looking for individuals who possess a fluent level of French, demonstrating exceptional grammar and spelling skills in both spoken and written communication.
• Proficiency in English or Spanish is also highly valued.
• A solid sales background and previous customer-facing experience, particularly in B2B or B2C, will be advantageous.
• If you have prior experience in multi-channel customer support, strong communication skills, and are achievement and goal-oriented, we encourage you to apply.
• We value individuals who are motivated self-starters, and ready to contribute to our dynamic work environment.
• Can work full time (39 hours per week)

In return :

• We offer a comprehensive benefits package that includes a full-time permanent contract from day one.
• You can expect a competitive salary coupled with unlimited sales bonuses.
• As part of our commitment to supporting our employees, we provide restaurant tickets and a Soft-Landing Package for those relocating from outside Spain (limited to Europe).
• Our office, conveniently located at TORRE MAPFRE, Barcelona's iconic skyscraper near the beach on the seafront, provides an inspiring work environment.
• Discounts at local establishments within the TORRE MAPFRE community.
• Discounted parking space for your convenience.
• A unique chance to experience your role on the ship for a week, all expenses paid

We understand the importance of work-life balance :

• Work from home once and twice per week alternatively.
• We offer free after-work activities such as Yoga, CrossFit, Team drinks, and more.
• Additionally, we believe in investing in our employees' growth and offer ample opportunities for professional development.
• To add an extra perk, our employees and their family members enjoy 2 free cruises per year.

Don't miss the opportunity to be part of an incredible journey where work meets passion, and success meets fulfillment. Are you ready to set sail with us?

Costa Crociere S.p.A is an equal employment opportunity / affirmative action employer. In this regard, it does not discriminate against any qualified individual based on sex, race, color, national origin, religion, sexual orientation, gender identity or expression, age, marital status, mental, physical, or sensory disability, or any other classification protected by applicable local, state, federal, and / or international law.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Customer Service

Travel Arrangements

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