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Slovenian Customer Service Representative
Job summary
A recruitment agency is seeking a Slovenian Customer Service Representative for the travel industry. This full-time role involves delivering exceptional customer support, managing inquiries, and providing tailored solutions. The position requires proficiency in Slovenian and advanced English, with a focus on problem-solving and adaptability. Benefits include recreational activities, health insurance options, and a multicultural work environment.
Benefits
Qualifications
- Empathetic individual with a passion for customer service.
- Experience in customer service or contact center environments welcomed.
- Ability to work both onsite and remotely within 100km.
Responsibilities
- Deliver excellent customer support and tailored solutions.
- Manage communications with travelers and accommodation suppliers.
- Guide inquiries related to payments and services.
Skills
Tools
Job Type: Full-Time | On-site/Hybrid
Language Requirements: Slovenian (C2 Level), Advanced English
Are you an empathetic individual with a passion for delivering exceptional customer service? Do you enjoy problem-solving, working in a dynamic environment, and being part of a team? If so, this opportunity is for you!
You will play a key role in assisting both international travelers and partner agencies, helping to ensure seamless travel experiences.
- Deliver excellent customer support for a leading travel company by identifying customer needs and providing tailored solutions.
- Manage communications with international travelers and accommodation suppliers via email and phone.
- Offer guidance on various inquiries related to payments, technical requirements, and services while adhering to set processes and maintaining high standards of service.
- Maintain a solution-focused approach when addressing customer issues and ensure customer satisfaction in every interaction.
- Language Skills: Proficiency in Slovenian (C2 level) and advanced English proficiency.
- Communication: Strong verbal and written interpersonal skills, with the ability to empathize and resolve inquiries.
- Tech Skills: Comfortable with tools such as Office 365, CRM databases, and other internal platforms.
- Problem-Solver: A proactive mindset aimed at finding solutions to a range of customer challenges.
- Adaptability: Open to changing business priorities and fast-paced environments.
- Industry Knowledge: Familiarity with accommodation or travel platforms is an asset.
- Work Location Flexibility: Ability to work onsite and remotely within 100km of the office.
Previous experience in customer service or contact center environments is a plus.
- Work Schedule:
- 38.5 hours/week (Monday-Sunday).
- Available shift: 15:00 - 23:00h.
- Temporary contract with potential for a permanent role.
- Perks and Offerings:
- Access to recreational group activities (e.g., running, beach volleyball, etc.).
- Private health insurance option available upon securing a permanent contract.
- Flexible remuneration packages (e.g., childcare or transport) post-probation.
- A multicultural and innovative work environment supported by modern office facilities close to public transport.
- Free coffee daily, and fresh fruits once a week.
- Comprehensive training: 3-week onboarding and ongoing coaching sessions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.