Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A consulting firm seeks a Content Moderator/Customer Service Agent fluent in Italian to join their team in Portugal. The role involves moderating user-generated content and providing top-tier customer support. Ideal candidates will have strong English skills and a passion for online safety. Relocation assistance and a multicultural work environment are offered.

Servicios

Relocation assistance

Paid training

Multicultural team environment

Career growth opportunities

Formación

• Fluency in Italian and strong English skills essential.
• Passion for online safety and user support important.
• Experience in customer service is a plus.

Responsabilidades

• Review and moderate user-generated content.
• Handle inquiries via chat, email, or tools.
• Escalate violations based on protocols.
• Enforce safety guidelines for online communities.
• Maintain logs of interactions and actions.

Conocimientos

Fluent in Italian

Strong English skills

Empathy

Attention to detail

Descripción del empleo

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What You'll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!