IT Operations Specialist

Radisson Hotels; Cárcer; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking hotel group as an EMMA Project – PMS Expert, where you will play a crucial role in implementing an innovative technology platform. This dynamic position offers the opportunity to support hotel staff and management in a client-facing environment, ensuring a smooth transition to the new system. With a focus on problem-solving and organization, you will thrive in a fast-paced, customer-centric atmosphere. If you are passionate about enhancing guest experiences and making every moment matter, this is the perfect opportunity for you.

Formación

• 2-3 years experience in Front Office operations.
• Strong analytical skills and ability to learn new tools quickly.

Responsabilidades

• Provide on-site support for PMS implementation.
• Deliver training and support to hotel staff on the new system.

Conocimientos

Interpersonal Communication Skills

Problem Solving

Organizational Skills

Analytical Skills

Database Principles

Training Experience

Attention to Detail

Educación

Experience in Front Office

2-3 Years Experience

Language Skills: English

Descripción del empleo

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

EMMA is Radisson Hotel Group's new exclusive unified technology platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters. Radisson Hotel Group will implement EMMA in its hotels, and we are now looking for a EMMA Project – PMS Expert to join our dynamic team here at Radisson Hotel Group to assist the Implementation Lead in the smooth and proper implementation of the EMMA system in our hotels’ portfolio.

Key roles and responsibilities:

• Gives on-site support on the PMS solution for implementation
• Performs system configuration and data migration activities 3. Manages risks and issues, successfully and rapidly escalating them (when necessary) following up and resolving them
• Delivers excellent support in a client-facing environment in Front Office (Front Desk and M&E departments when required)
• Delivers on-the-job-training and support on the PMS solution to hotel staff and management
• Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system
• Assist in any other activities on site or remotely, as required, to further develop the processes, training etc. to improve
• Administration skills and highly organized
• Operations - Strong Interpersonal Communication skills
• Training experience preferred.
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
• Strong organizational and troubleshooting skills with precise attention to detail
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• Ability to create reports and a strong understanding of database principles

Job requirements and qualifications:

• Experience in the Front Office
• Minimum experience: 2-3 years
• Language skills: English (required), Spanish and French are a plus
• Travel requirements: 80% travel (domestic and international)

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

About the company

Radisson Hotels is an international hotel chain headquartered in the United States.