German speaking Customer Support Agent SIXT Ride (m / f / d) - 100% Home Office

SIXT; Bilbao; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global mobility service provider is looking for a Customer Support Agent to assist customers remotely from Spain. The role involves interfacing between customers and chauffeurs, ensuring high service standards, and requires fluency in both German and English. Ideal candidates are proactive and have at least one year of experience in a customer service role. Attractive benefits, including flexible working conditions and professional growth opportunities, are included.

Servicios

Flexible work from home

Discounts on services and products

Team-building activities

Formación

• At least 1 year of experience in a customer-facing role.
• Excellent communication skills in German and English.
• Comfortable with digital systems and remote work.

Responsabilidades

• Act as an interface between customers and chauffeurs.
• Ensure high-quality standards in customer service.
• Monitor driver punctuality and organize alternatives when needed.
• Assign booked transfers to appropriate drivers.
• Assist customers in finding their drivers at various locations.

Conocimientos

Fluent in German

Fluent in English

Customer service orientation

Proactive and solution-oriented

Herramientas

MS Office

Descripción del empleo

Overview

Ready to drive your career forward with a global leader in premium mobility. Do you want to have experience in the automotive sector and speak fluent German and English? Are you proactive, solution-oriented and looking for a new challenge you can take on from the comfort of your home? At SIXT we’re expanding our team and looking for enthusiastic German-speaking Customer Support Agent SIXT Ride to support our customers across Germany, all while working remotely from anywhere in Spain.

An open ear for our customers — nothing is more important to us. We’re always here whenever there are questions, requests, or problems. Whether by phone, email, chat or social media in German or English we are not satisfied until our customers are. Do you already have experience as a call center agent, customer service representative or support staff? Great, then jump right in!

Note: This section preserves the original language while improving clarity and readability.

Your role at SIXT

• Together with the support team you are the interface between customers and chauffeurs.
• You ensure we meet our high-quality standards and that every customer is safely transported from point A to B.
• You monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary.
• You ensure that each booked transfer is assigned to the appropriate driver.
• You make sure that drivers and customers find each other whether at a major airport, hotel, trade fair, company or private residence even when things get chaotic.
• You take care of every customer, celebrity or not.

What we offer

Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.

Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share ride and SIXT as well as exclusive deals on travel, tech and lifestyle products.

Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.

Professional Growth. Work alongside a highly motivated and skilled team with plenty of opportunities to learn, grow and advance your career in a dynamic international environment.

Your skills matter

You are fluent in both German and English with excellent communication skills.

You are passionate about customer service and enjoy providing support and solutions to clients.

You bring at least 1 year of experience in a similar customer-facing or service-oriented role.

You are familiar with MS Office tools and comfortable working with digital systems.

You thrive in a remote work environment and are available to work in rotating shifts from Monday to Sunday.

You are proactive, solution-oriented and always focused on delivering the best possible customer experience.

Why SIXT

Working at SIXT not only means shaping the future of mobility but also brings with it a number of personal benefits. We offer you a fantastic international working environment and numerous training courses for individual development and skills expansion. In addition you’ll naturally receive employee benefits for SIXT rent, share ride and SIXT discounts from partners for travel, technology, clothing, etc., as well as free cybersport courses.

Your colleagues are pretty cool, which is important when you spend so much time together. And because we trust your instinct for talent you’ll get a bonus if you recommend friends as new employees. And if something bothers you you’ll always have someone you can confide in thanks to regular feedback sessions, employee surveys or our Frstenberg Institute psychological hotline.

Otherwise we live by the motto work hard play hard; our parties are legendary. We also encourage and promote diversity, a corporate culture of acceptance, appreciation and respect where everyone can develop their personality and ideas.

Quines somos :

Somos un proveedor de servicios de movilidad líder a nivel mundial con una facturación de 400 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT (abonado de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo y alineamos nuestra estrategia empresarial con visión de futuro. Empieza con nosotros y postúlate ahora!

Remote Work: No

Employment Type: Full-time

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1