Customer Success Manager - German Market

goFLUENT; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading language solutions company is seeking a Customer Success Manager to expand their German market. The role involves building client relationships, driving engagement, and enhancing satisfaction with digital learning solutions. Ideal candidates are bilingual in German and possess strong analytical and communication skills. Join a dynamic environment focused on growth and innovation.

Servicios

Startup-like experience in a secure environment

Mentoring and onboarding programs

World-class learning experience

Exciting team-building events

Formación

• Passionate about customer success and relationship management.
• Highly organized and adaptable to varied projects.
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

Responsabilidades

• Build and maintain strong relationships with clients.
• Guide new clients as a goFLUENT product expert.
• Analyze client data and conduct business reviews.
• Identify upsell possibilities and expand client partnerships.
• Gather feedback and optimize the learner experience.

Conocimientos

Fluent or bilingual in German

Intermediate English proficiency

Exceptional communication skills

Analytical skills

Organizational skills

Problem-solving

Team collaboration

Descripción del empleo

Overview

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in German
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.

Learn from top executives and visionaries in the learning and language market.

The experience of joining an innovative organization with an international, vibrant working environment.

Full onboarding and fast ramp mentoring program leading the candidate to success.

World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!

Ability to work from any of our 20+ offices around the world.

Exciting team-building events.

Video: Learn more about goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/