Personal jobs in United States

As part of direct recruitment , our Randstad professional solutions team of specialists is currently looking for a 2nd level supporter in Cologne . Thanks to our trustworthy contacts with local personnel decision-makers, Randstad professional solutions is your springboard into this attractive position in the IT sector . Apply directly online now! We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.

Here's what our clients offer

• Fast and smooth placement in a permanent position directly with our clients
• Trusted contacts with companies in the region thanks to many years of market presence
• Precise selection of the right position based on your qualifications, experience and personal wishes
• Intensive preparation for the interview with our client
• Salary structure according to qualifications and professional experience
• Processing of incidents and requests via the iNet ticket system
• Problem identification/error qualification/clarification of any necessary queries
• Forwarding to the responsible IT department for further processing and troubleshooting
• Dispatching open tickets
• Coordination of the basic support deployment plan
• Preparation of regular ITSM reports
• Communicating the status and solution to users
• Independent monitoring of system availability
• Assistance in the early detection of problems in the various IT areas

Your profile

• Successfully completed training as an IT specialist for system integration or a comparable IT qualification or corresponding professional experience
• Experience in analyzing and eliminating hardware malfunctions
• Know-how in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
• Good written and spoken German and technical English skills
• Reliability, ability to work in a team and service orientation
• Independent, structured and reliable way of working as well as analytical thinking skills

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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