Personal Assistent jobs in Deutschland

Company: 3 PAGEN Versand und Handelsges. mbH

We are seeking a Mitarbeiter im Kundenservice mit Schwerpunkt Qualitätsmanagement (m/w/d) bei 3 PAGEN Versand und Handelsges. mbH. This role offers full-time or part-time hybrid work at Sankt-Jöris-Straße, 52477, Alsdorf, with experience required. The position was posted on 16.04.2025.

3PAGEN, founded in 1954, has become a leading multi-channel mail order retailer in Europe. Since 2016, we have been part of the international Damartex Group, a prominent retailer in Europe targeting the 55+ demographic. Our mission: "On Seniors' Side". Together with Coopers of Stortford (UK) and Vitrine Magique (France), we form the "Home & Lifestyle Division". Our multi-channel strategy brings products in decor, household, kitchen, and health categories to the German, Austrian, and French markets.

• Autonomous responsibility from the start
• 30 days of annual leave
• Company pension scheme and asset-building benefits
• Open communication and an "open door" policy
• Bike leasing and employee discount programs
• Overtime pay
• Employee parking and good public transport links

How do you create excellent customer dialogue? How can we provide outstanding service? How do you train and communicate these standards? As a specialist in quality assurance in customer dialogue, you will find answers to these questions. If this sounds like you, let’s explore this together.

• Primary contact for internal and external agents regarding quality issues
• Conduct quality checks and provide feedback to agents; prepare coaching measures
• Coordinate with operations managers on training needs, develop and implement training sessions, and monitor learning objectives
• Provide quality protocols to reflect individual and team performance
• Expand our knowledge database by gathering information and creating articles for internal and external agents
• Provide communication models, statistics, and data to optimize customer service standards and processes
• Participate in project work related to quality control

• Completed commercial training with initial experience in customer service, preferably in quality assurance within customer communication
• Organizational talent with good time management and excellent interpersonal communication skills
• Fluent German skills in speaking and writing; English and/or French skills are advantageous
• Enjoyment of process optimization and analysis
• Ability to work independently as well as part of a team

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