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Application Specialist Technical Support
Zusammenfassung
A leading medical technology company in Munich is seeking an experienced Application Specialist Platforms to provide technical support and training for their customer care team. The ideal candidate should have a degree in a relevant field and strong troubleshooting skills. This role includes responsibilities such as solving technical issues, providing support, and developing training programs. The company offers flexible working hours, a supportive international team, and comprehensive training opportunities.
Leistungen
Qualifikationen
- Experience in field support for medical devices or IT systems is preferred.
- German language skills and teaching experience are advantageous.
- Driving license valid for Germany is a plus.
Aufgaben
- Solve complex technical issues for customers or field support.
- Provide second-level support by diagnosing and troubleshooting issues.
- Develop and deliver training to first-level support employees.
Kenntnisse
Ausbildung
Tools
For our Customer Care team located in Munich we are looking for an Application Specialist Platforms.
- Responsible for solving complex technical hardware as well as software issues of our customers or field support either remotely or onsite
- Provide 2nd level support by analysing diagnosing replicating and troubleshooting reported issues on Brainlab Systems
- Other responsibilities include developing and delivering training to our 1st level support employees as well as knowledge transfer to them
- Degree in Informatics medical IT Medical Engineering Computer Science or related field of studies
- Ideally first experiences in field support for medical devices (medical) IT like PACS HIS systems or working in a hospital
- Knowledgeable in Network topics Windows Server OS Virtualization
- Strong analytical troubleshooting and problem solving skills
- Ability to comfortably teach our field support team
- Provide support on our Hotline for customers and colleagues
- Highly motivated and customer oriented personality
- Excellent written and verbal communication skills in English
- Strong interpersonal professional skills and high motivation
- Ability to prioritize tasks and work self sufficiently
- Flexibility to travel 20-30%
- German skills and teaching experience are of advantage
- Driving license valid for Germany is a Plus
- A mutually-supportive international team
- Meaningful work with a lasting impact on medical technology
- 30 vacation days plus December 24th and December 31st
- Flexible working hours as well as homeoffice
- Bike leasing via cooperation partner BikeLeasing
- Regular after work team and company events
- Comprehensive training and continuing education opportunities
Ready to apply We look forward to receiving your online application including your first available start date and desired salary.
Contact person: Ayline Föll
Remote Work: No
Employment Type: Full-time
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Experience: years
Vacancy: 1
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.