Application Specialist Technical Support

Brainlab; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading medical technology company in Munich is seeking an experienced Application Specialist Platforms to provide technical support and training for their customer care team. The ideal candidate should have a degree in a relevant field and strong troubleshooting skills. This role includes responsibilities such as solving technical issues, providing support, and developing training programs. The company offers flexible working hours, a supportive international team, and comprehensive training opportunities.

Leistungen

30 vacation days plus additional time off

Flexible working hours and home office

Bike leasing

Qualifikationen

• Experience in field support for medical devices or IT systems is preferred.
• German language skills and teaching experience are advantageous.
• Driving license valid for Germany is a plus.

Aufgaben

• Solve complex technical issues for customers or field support.
• Provide second-level support by diagnosing and troubleshooting issues.
• Develop and deliver training to first-level support employees.

Kenntnisse

Technical troubleshooting

Analytical skills

Customer orientation

Communication skills in English

Ausbildung

Degree in Informatics, medical IT, Medical Engineering, Computer Science or related field

Tools

Windows Server OS

Virtualization

Jobbeschreibung

Overview

For our Customer Care team located in Munich we are looking for an Application Specialist Platforms.

Responsibilities

• Responsible for solving complex technical hardware as well as software issues of our customers or field support either remotely or onsite
• Provide 2nd level support by analysing diagnosing replicating and troubleshooting reported issues on Brainlab Systems
• Other responsibilities include developing and delivering training to our 1st level support employees as well as knowledge transfer to them

Qualifications

• Degree in Informatics medical IT Medical Engineering Computer Science or related field of studies
• Ideally first experiences in field support for medical devices (medical) IT like PACS HIS systems or working in a hospital
• Knowledgeable in Network topics Windows Server OS Virtualization
• Strong analytical troubleshooting and problem solving skills
• Ability to comfortably teach our field support team
• Provide support on our Hotline for customers and colleagues
• Highly motivated and customer oriented personality
• Excellent written and verbal communication skills in English
• Strong interpersonal professional skills and high motivation
• Ability to prioritize tasks and work self sufficiently
• Flexibility to travel 20-30%
• German skills and teaching experience are of advantage
• Driving license valid for Germany is a Plus

Additional Information

• A mutually-supportive international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days plus December 24th and December 31st
• Flexible working hours as well as homeoffice
• Bike leasing via cooperation partner BikeLeasing
• Regular after work team and company events
• Comprehensive training and continuing education opportunities

Ready to apply We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll

Remote Work: No

Employment Type: Full-time

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Experience: years

Vacancy: 1