Customer Service-Jobs in Deutschland

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Hannover, Germany

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09.07.2025

23.08.2025

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Falken Tyre Europe GmbH is the successful subsidiary of one of the leading Japanese tyre manufacturers SUMITOMO RUBBER INDUSTRIES LTD. and markets and distributes Falken brand tyres throughout the European aftermarket and original equipment market.

To strengthen our team, we are looking for a dedicated Technical & Service Engineer (m/f/d) West Europe for the Technical Service & Quality Assurance department.

• Technical field service with focus on France, BeNeLux for truck and car tyres
• Planning and fulfilment of technical service requirements
• Complaint tyre inspection and preparation of inspection reports
• Planning and carrying out tyre road tests at fleets and customers
• Continuously monitoring and analyzing feedback on product quality
• Planning and organizing internal and external technical training courses
• Continuous improvement of complaint communication (internal and external)
• Close cooperation with technical service team, sales and other experts
• You have a passion for technical customer field service and are enthusiastic about tyres
• Your communication skills in French and English are convincing
• Your way of working is structured, you recognize and follow up on requirements independently
• You have already gained experience in technical service, the tyre industry and/or trade
• You have solid experience with common MS Office 365 tools
• Onboarding into a diverse team in a modern working environment
• Supportive and trusting working atmosphere, further training opportunities
• Own company car, attractive social and insurance package, job bike offers, etc.

Applicants with severe disabilities will be given special consideration if equally qualified.

Working with us

We offer you a modern workplace in an international company with growth potential in Offenbach am Main. You can expect exciting work in a friendly team, with good social benefits and excellent transport links.