Customer Service jobs in United States

At G+D Currency Technology, Division Currency Management Solutions, Strategic Business Segment Service, in our department Sales Support and Spare Part Management, we are looking for a Service Solution Architect to shape and define service solution designs for complex, non-standard projects for cash Centers and paper & printworks. In this role, you will be responsible for managing costs, risks, pricing and delivery setup from a commercial perspective, in close coordination with key stakeholders such as Service Sales. All activities are aligned with our standard NPI processes and established service concepts.

• Design tailored service solutions for large, non-standard customer projects during the tender phase in cooperation with 3rd suppliers where needed
• Develop customer-specific service concepts for warranty and after sales phase based on requirements, leveraging standard G+D services wherever possible
• Evaluate third-party supplier offers, maintenance activities, FTE requirements, and material consumption
• Calculate costs for all elements of the defined service scope
• Define service solution pricing using established methodologies, optimizing benefit and risk for G+D in alignment with Service Sales and Solution Units

• Bachelor / Master degree in Engineering, Science or Business
• Several years of experience in (managed) service contracts, with deep knowledge within multi-vendor environment and/or turn-key projects
• Strong skills in profitability calculations and risk assessments, pricing expertise is beneficial, In-depth knowledge of service concepts and solution design a must
• experience in international matrix organizations and collaboration with global subsidiaries including a proven track record to manage multiple projects under time pressure
• Excellent coordination, communication, negotiation, and presentation skills
• Independent, structured, and solution-oriented working style
• Willingness to travel internationally
• Fluent in English and other language (spoken and written)

• A value-driven corporate culture with a long-standing tradition
• Global career prospects and plenty of scope for personal initiative
• You can freely choose your working hours between 6 a.m. and 10 p.m., work on a mobile and on-site basis and - at your discretion - also work on a Saturday instead of during the week
• You will receive a performance-related salary and an employer-financed company pension plan
• You will benefit from a work-life balance, attractive family benefits and a diverse company health management system

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

$$Hannah Distler $$ career@gi-de.com $$ $$$$https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25856&career_ns=job_application