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lavori da Warehouse Supervisor in località Canada

SERVICE MANAGER – heavy-duty truck repair and maintenance

SERVICE MANAGER – heavy-duty truck repair and maintenance
Personnel Search Ltd
Saint John
CAD 60.000 - 80.000
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SERVICE MANAGER – heavy-duty truck repair and maintenance

Personnel Search Ltd
Saint John
CAD 60.000 - 80.000
Descrizione del lavoro

Our client, a leader in the heavy-duty truck sales and service industry, is seeking a highly motivated and experienced Service Manager to lead and manage the service department at their Saint John, NB location. The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high-quality repairs and maintenance, efficient shop workflow, and excellent customer service. This position requires strong leadership, technical knowledge of heavy-duty trucks, and a focus on profitability, safety, and customer satisfaction.

Key Responsibilities :

  • Oversee day-to-day operations of the service department, including scheduling, workflow management, and technician productivity.
  • Coordinate service workflow based on appointment schedules and job priority to ensure efficient operations.
  • Provide timely and accurate repair estimates.
  • Clearly communicate the scope of work to technicians to align outcomes with customer expectations.
  • Monitor shop workload and maximize bay utilization and work scheduling to prevent unbilled labour and improve shop efficiency.
  • Ensure compliance with all safety regulations.
  • Review and track repair progress and communicate updates to Service Advisors and customers.
  • Manage warranty claims, ensuring all warranty conditions are met.
  • Conduct quality assurance reviews of finalized Repair Orders.
  • Train and support technicians in accurate work order entry and system use.
  • Ensure technician time is accurately captured and documented in service records.
  • Oversee the condition of shop equipment and ensure the workspace is cleaned and properly maintained after each job

As the successful candidate, you bring a combination of hands-on experience and leadership ability. You either have relevant post-secondary education or equivalent industry experience in service management. You’re mechanically skilled and comfortable using computers, especially Excel—and you’re committed to quality, safety, and top-notch customer service. You lead by example, communicate clearly, stay organized, and thrive when things get busy. Most importantly, you bring energy, enthusiasm, and a team-first attitude to everything you do.

If you are ready to make the next move in your career, click the “Apply for Job” button below to submit your resume.

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* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

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