Technical jobs in Canada

Employer Industry: Sales Performance Management Solutions

• Develop and implement a strategic vision for Technical Services to enhance customer enablement and self-service capabilities
• Overhaul the education program to focus on contextual product guidance and personalized learning experiences
• Engage with customers to build long-term relationships and serve as an internal voice of the customer
• Monitor and evolve KPIs related to digital adoption and customer satisfaction
• Foster a culture of innovation and experimentation across Technical Services teams

• Prior experience in a director, senior director, or VP-level role in post-sales functions, such as Professional Services or Technical Support, within high-growth SaaS organizations
• Proven track record of driving transformational change within customer-facing teams
• Strong internal advocacy skills and comfort with ambiguity
• Entrepreneurial mindset and ability to solve complex problems
• Excellent collaborative and influential skills, with a focus on achieving ambitious goals

• Experience in digital transformation, product management, or leading AI initiatives

• Salary up to $300,000
• Flexible vacation days and quarterly mental health days to recharge
• Annual stipends for professional development and caretaking
• Comprehensive medical, dental, and vision coverage (100% for employees and 75% for dependents)
• Opportunity to work with cutting-edge technology, including the newest Apple products
• Supportive Employee Resource Groups (ERGs) that foster diversity and inclusion within the workplace

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