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Reference # 00924 Posted Thursday, May 29th, 2025 at 12:00am Scope Public Applications Accepted Position Clinical Operations Manager Department Administration Term Casual - Evenings, Weekends and Occasional Weekday Pay Hiring range: $56.47 - $58.16 per hour

VALUES AND COMMITMENT

At Northumberland Hills Hospital (NHH), our shared purpose is People First, and our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

EQUITY AND ACCESSIBILITY STATEMENT

Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed. For any hiring related accommodation needs and/or requests please email us via careers@nhh.ca. We do not use artificial intelligence in our hiring process.

LOCATION AND ABOUT NHH

Located approximately 100 kilometres east of Toronto, NHH delivers a broad range of acute, post-acute, outpatient and diagnostic services. Acute services include emergency and intensive care, medical/surgical care, obstetrical care and palliative care. Post-acute specialty services (PASS) include restorative care and rehabilitation. Mental health care, cancer and supportive care, dialysis and other ambulatory care clinics are offered on an outpatient basis through partnerships with regional centres and nearby specialists. NHH offers a full range of diagnostic services, including magnetic resonance imaging (MRI), computed tomography (CT) and mammography. The hospital serves the catchment area of west Northumberland County. A mixed urban and rural population of approximately 67,000 residents, west Northumberland comprises the Town of Cobourg, the Municipality of Port Hope, Alderville First Nation and the townships of Hamilton, Cramahe and Alnwick/Haldimand. NHH employs more than 850 people and relies on the additional support provided by physicians, midwives and volunteers. NHH is an active member of Ontario Health (East)—formerly the Central East Local Health Integration Network—and the Ontario Health Team of Northumberland. For more information, please visit nhh.ca or follow us on Facebook @northumberlandhillshosp, and LinkedIn Northumberland Hills Hospital.

Role Overview

Are you passionate about leadership and enjoy leading dynamic interprofessional health care teams. The Clinical Operations Manager is accountable for providing hospital wide leadership, guidance, direction, and mentorship ensuring efficient patient flow, utilization of all health human and material resources while ensuring safe patient care and a quality work environment in keeping with Northumberland Hills Hospital’s mission, vision, values and strategic direction.

The Clinical Operation Manager has strong leadership skills, that help lead the interprofessional teams across the organization. In this role, you will act as a mentor and resource to the teams to promote critical thinking, problem solving and build a supportive environment that promotes safe, quality care to our patients and families.

Leadership and Patient/Staff Advocate and Support

• Build relationships and trust with the individuals and teams
• Create an empowering work environment for all members of the health care team that supports knowledge development and integration and assists in sustaining change,
• Provide clinical advice and consultation to all health care professionals regarding clinical and professional practice issues as appropriate.
• Facilitate, support, and coach staff with problem solving as it relates to issues concerning staffing, patient care, family issues and complaints, etc.
• Assist staff with difficult and unusual situations that may put staff/patients at risk for injury/error; support staff in crisis situations; provide debriefing opportunities as the need arises.
• Identify and support organizational wide and program specific quality initiatives that emerge from trends, issues and challenges requiring change in practice patterns or processes
  
  

People and Human Resource Management

• Coach, mentor, support, and facilitate the creation and maintenance of an environment that fosters creativity, and professional judgment
• Work with Professional Practice Leaders to ensure that staff meet professional standards, and support ongoing professional learning and development
• Nurture effective inter-professional relationships at all levels
• Encourage individuals to realize performance of scope of practice
• Create an environment which empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale
• Ensure effective performance reviews for all staff
• Utilize effective leadership strategies in the coaching, performance management, selection, and retention for all members of the inter-professional team
• Support staff in utilizing critical thinking skills in resolving clinical issues
• Support and utilize effective attendance management procedures
• Responsible for the day-to-day staffing needs of all professionals to ensure effective 24x7 coverage including evening and weekend coverage
  
  

Qualifications/Requirements

• Baccalaureate degree in a health-related field
• Registration in good standing with a relevant professional college
• Master’s level in Nursing, Business or Health Administration or actively pursuing an asset;
• Recent acute care hospital clinical experience within the last five years
• A minimum of 3-5 years recent management/leadership experience in an acute care setting
• Proven leadership/management skills including strong human resource, labour relations, quality management, change management and utilization management skills;
• Proven experience and understanding of effective and efficient access and patient flow management and clinical utilization process;
• Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem solving approaches;
• Demonstrated commitment to interprofessional practice standards;
• Excellent interpersonal skills with a strong orientation to staff development and staff empowerment;
• Proficient with computer databases, spreadsheets, MS Office and internet searches;
• Demonstrated compliance with all Occupational Health and Safety Legislation and Infection Prevention and Control practices.
  
  

ASSETS

• Ability to prioritize and manage time and resources in a fast-paced environment.
• Demonstrated excellent verbal and written skills
• Demonstrated ability to be self-directed and thrive in a dynamic environment
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrated strengths in interpersonal relations, problem solving, and conflict resolution
• Demonstrated ability to provide clear instruction to patients and families for after hospital care
• Demonstrated ability to work both independently and in a professional interdisciplinary team environment.
• Displays flexibility in dealing with unexpected obstacles and stressful situations.
• Ability to interact effectively with a variety of people including patients, physicians, colleagues and clinical/technical staff, and community partners.
• Shows initiative and leadership in all duties and responsibilities of the position.
• Knowledge and proficiency in the use of electronic clinical information systems (EPIC preferred) and office support software is required.
  
  

PHYSICAL EFFORT AND WORKING CONDITIONS

• Ability to stand and walk for prolonged periods of time
• Responding professionally and appropriately in high stress and emergency situations
  
  

Employment Requirements

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

We thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.