Client Solutions Manager

BioTalent Canada; Oakville; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading CRO/CDMO is seeking a proactive PhD chemist to generate interest in their services by conducting outreach, managing technical inquiries, and leveraging scientific expertise throughout the sales cycle. The ideal candidate will have a PhD in Chemistry and at least 4 years of post-doctoral experience in a commercial role. Strong communication skills and a sales-oriented mindset are essential for success in this position, along with effective collaboration with business development teams.

Qualifications

• 4+ years of post-doctoral experience in industry, commercial roles, or project management.
• Ability to assess project feasibility quickly.
• Experience in technical sales or business development is a plus.

Responsibilities

• Conduct outreach to generate interest in services.
• Manage technical inquiries and convert them into opportunities.
• Provide technical expertise throughout the sales cycle.
• Maintain accurate records in CRM and track pipeline progress.

Skills

Strong communication skills

Sales-oriented mindset

Organizational skills

Natural curiosity

Collaborative teamwork

Education

PhD in Chemistry

Job description

About Us

GL CHEMTEC is a leading CRO/CDMOwith 20+ years of proven successsupporting pharma and biotech innovators.We combine technical excellence, collaborative partnerships, and customer-focused solutionsto deliver high-quality results across multiple phases of drug development. Our team is driven by innovation, precision, and a shared commitment to advancing scientific progress.

The Opportunity

We’re hiring a PhD chemist who can proactively contact prospects and use technical credibility to open doors, shape opportunities, and help win projects. You will advance potential client leads through the sales cycle and then hand off awarded work to our Project Manager for internal execution. You will also own and grow legacy client accounts—serving as the primary liaison between clients, our internal technical team, and outside sales to ensure clear scoping, responsive support, and repeat business.

What You’ll Do

• Conduct targeted outreach calls and emails to generate interest in GL CHEMTEC’s services
• Perform initial technical assessments to determine fit with GL CHEMTEC’s capabilities
• Manage inbound technical inquiries and convert them into qualified opportunities
• Provide technical expertise throughout the sales cycle, including meetings, presentations, and addressing customer concerns with scientific credibility
• Help translate customer requirements into feasible solutions
• Collaborate with R&D team members, our New Materials Technology department, and Pilot Plant Directors to develop technical proposals, quotations, and supporting documentation
• Serve as primary technical-commercial contact for established customers, maintaining relationships and identifying new opportunities
• Conduct regular client check-ins to ensure satisfaction and identify evolving needs
• Handle routine technical inquiries and product questions
• Identify and develop expansion opportunities within existing customer base and legacy accounts
• Partner with field business development personnel on qualified opportunities
• Support the sales team from initial contact through project award
• Maintain accurate records in CRM and track pipeline progress
• Provide market intelligence and customer feedback to leadership

What You Bring

Required

• PhD in Chemistry
• 4+ years of post-doctoral experience in industry, commercial roles, or project management
• Strong technical foundation in chemistry with ability to quickly assess project feasibility
• Excellent communication skills – comfortable with outreach to potential clients
• Natural curiosity and hunter mentality for identifying opportunities
• Team player who collaborates effectively with field business development
• Strong organizational skills to manage multiple leads and opportunities
• Proactive, self-directed work style with sales-oriented mindset

Highly Valued

• Previous experience in technical sales, business development, or prospecting
• Track record of generating qualified leads
• Experience with internal technical team and field sales teams.
• Familiarity with B2B sales processes, CRM systems, and sales funnels
• Understanding of CDMO markets and customer segments
• Entrepreneurial drive and business acumen