Technical Writer

CGI; Montreal; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading IT consulting firm is seeking a motivated technical writer in the Montreal area. The role involves creating and maintaining technical documents and manuals for clients and internal projects. The ideal candidate has a bachelor's degree, 2+ years of experience in IT documentation, and strong proficiency in MS Office. Bilingualism in English and French is required as the role involves interacting with diverse national and global clients. This firm values ownership, teamwork, and diversity in the workplace.

Benefits

Diverse and inclusive workplace

Opportunities for career growth

Support for health and well-being

Qualifications

• 2+ years of experience developing and maintaining IT technical documentation for non-technical audiences.
• 3+ years of experience in an IT technical environment.
• Strong attention to detail and excellent grammar skills.

Responsibilities

• Create and maintain technical documents including user manuals and process documentation.
• Work with development teams to understand product and documentation requirements.
• Produce high-quality deliverables that translate technical information into clear documents.

Skills

Full Stack Development

Education

Bachelor's degree or equivalent experience

Tools

MS Office applications

JIRA

Confluence

Adobe suite

Visio

Job description

Position Description

Join our Global Technology Operations Team! We are looking for a motivated technical writer in the areas of Montreal, Ottawa or Toronto. The candidate will be responsible for producing technical documents and manuals for our clients as well as for internal projects.

Responsibilities

• Support the development process by creating and maintaining technical documents including: user manuals, process documentation, training material, etc.
• Document using existing templates and/or develop new templates when required.
• Work with development teams to obtain an in-depth understanding of the product and the documentation requirements.
• Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
• Produce high-quality deliverables by:
  • Translating technical information into clear and concise documents for technical and non-technical users.
  • Ensuring consistency in and across all types of documentation.
  • Formatting, editing, and verifying new and existing documents.
  • Improving editorial and visual standards for documents, and recommending new designs, layouts, and procedures as needed.
  • Recommend improvements in the validation process, including document templates and communication with the technical team members.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience developing and maintaining IT technical documentation for use by non-technical audiences.
• 3+ years or equivalent working in an IT technical environment.
• Ability to work well with a team of application developers including the ability to take content provided by the technical team and build customer-ready documents around the content.
• Ability to write in explanatory and procedural styles for technical and non-technical audiences, and be skilled at prioritization and multi-tasking.
• Ability to document technical software systems, including API specifications.
• Ability to help test software systems.
• Strong proficiency with MS Office applications, excellent grammar skills and a strong attention to detail.
• Experience with JIRA and Confluence.
• Experience with Adobe suite, Visio and other graphics or publishing tools a plus.
• ITIL certification an asset.
• Bilingual English/French an asset.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills

• Full Stack Development

What you can expect from us

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal‑opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries. Come join our team—one of the largest IT and business consulting services firms in the world.