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Dynamics 365 F&O Functional Consultant (Production & Quality) - remote

Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are seeking a Dynamics 365 F&O Functional Consultant (Production & Quality) to join our team in Toronto, Ontario (CA-ON), Canada (CA). The ideal candidate will identify, analyze and translate business requirements and processes into D365 F&O solutions, perform fit-gap analysis, and build the Functional Design Documents required for a successful D365 F&O implementation (Reports, Interfaces, Conversions, Extensions and Workflows).

The Functional Analyst will configure the project and operational environments, support the development team, and provide demos. They will support testing planning and execution to ensure the delivered solutions meet business needs. Strong communication skills and knowledge of functional analyst practices and business acumen are essential. The role collaborates with business partners, analysts, architects, the development team and managers.

• Collaborate with business stakeholders to understand, document, and analyze functional requirements.
• Translate business requirements into Microsoft D365 F&O solutions, including configuration and design for module integration.
• Facilitate the implementation and support of Microsoft D365 F&O to enhance business processes while resolving complex situations and handling operational escalations.
• Identify and conduct required testing, including defining/supporting acceptance testing and gathering feedback from pre-release testers.
• Participate in each phase of full-cycle Microsoft D365 F&O implementations and organize working sessions with different stakeholders and team members.
• Provide user training and documentation on specific solutions to ensure effective use of systems.
• Collaborate with the technical team to ensure effective implementation and integration with other systems.
• Maintain up-to-date knowledge of Microsoft D365 F&O and related software applications.
• Provide end-user support and troubleshooting for Microsoft D365 F&O ERP system.
• Conduct business process analysis and identify key areas for improvement.
• Monitor and actively resolve incidents, service requests and demand items through the ITSM framework.
• Configure production parameters, resource groups, routes, and operations.
• Understand master data elements required in the production and quality modules.
• Set up quality orders, tests, test variables, and quality associations.
• Develop test scripts for production and quality scenarios.
• Understand discrete and process manufacturing workflows, BOM and Route management, and shop floor control.
• Understand incoming inspection, in-process checks, post-production quality control, handling non-conformances and corrective actions.

• Bachelor’s degree in computer science or accounting and/or equivalent work experience.
• Minimum 3 years’ experience in Microsoft Dynamics 365 Finance and Operations implementations, or equivalent.
• Knowledge of the Microsoft Dynamics 365 Finance & Operations – Production and Quality module.
• Proven ability to identify and formalize business needs, convert them into use cases and/or test cases.
• Proficient in the use of Microsoft Office Suite.
• Microsoft Dynamics 365 certifications are an asset.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world\'s leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers and partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, arrangements are subject to change based on client requirements. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you\'d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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