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Tomlinson House, Norcross, Blackpool, Lancashire

Job Summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
  
  

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Come and join the DBS community today!

Job Description

This post is the central support and lead for crisis management and Business Continuity for the organisation, providing direction on continuity measures and activity as well as administrative support during a crisis.

There are three key areas that the post provides enterprise level support and analysis on, Business Continuity, Incident Management, and Crisis Management.

Business Continuity at the strategic level requires setting of the strategy and approach to continuity for the organisation, outlining requirements for exercising, undertaking lessons learned, leading on strategic exercises, advising the organisation on Business Continuity developments and compliance and assurance with JSP 503 Defence Manual of Resilience and British Standards.

Crisis Management at the strategic level requires setting of the Crisis Management Strategy, including the outline of Gold Command, testing, acting as lead administrative oversight during a crisis, manning the Emergency Advice Line, and leading on lessons learned activity following the closure of the crisis.

Incident Management at the strategic level involves analysis over incidents to identify any trends, supporting black swan data sharing with the Enterprise Risk Lead, identification and review of controls where incidents occur regularly to understand root cause and how this can be addressed, ensuring reporting of incidents that fall outside of the Functional area reporting tools (e.g. security, safety, IT) are captured in business area risk registers. This role does not lead on resolution of incidents in an incident management capacity, these are covered by the appropriate business and Functional areas as stipulated in policies.

This role also currently oversees the Operational Performance & Planning Tool and process, including the input of data from reporting areas, provision of secretariat capability from within the team to the Delivery Working Group, and a weekly service line narrative to the Chief Operating Officer.

Key Responsiblities

Key Responsibilities For The Role Are:

• Lead on the production and maintenance of the DBS Business Continuity Strategy;
• Lead on the production and maintenance of the DBS Pandemic Strategy;
• Lead on the production and maintenance of the DBS Crisis Management Strategy;
• Lead on the production, maintenance, and assurance over the DBS Business Continuity Exercise Strategy, forming an annex to the DBS Business Continuity Strategy;
• Lead on exercises and tests on DBS Business Continuity and Crisis Strategies;
• Lead on maturity assessments, reporting, and monitoring against Business Continuity and Crisis Management requirements as part of the maturity assessment process in DBS;
• Represent DBS as the Business Continuity Lead in governance forums;
• Lead second line assurance activity over compliance with Business Continuity and Crisis Management elements of JSP 503 Defence Manual of Resilience;
• Lead on activities relating to Business Impact Analysis, including developments in line with industry agile resilience best practices, British Standards and Governmental developments. Analysing information against wider organisational documentation including the service catalogue, to identify gaps;
• Analyse planned exercises at tactical, operational, and system level to identify potential opportunities for collaborative testing;
• Leading on lessons learned reviews from disruptive events and exercises;
• Act as lead administrator for crises, ensuring effective storing and retention of information is maintained during the crisis, along with clear actions and risk capture with the Risk Assurance AH;
• Analyse Incidents from across the organisation, accessing incident specific systems to identify trends, reporting on areas and risks to support resilience;
• Undertake horizon scanning to identify disruptive events which could result in an incident or crisis occurring, including natural causes e.g. weather;
• Lead on the creation and maintenance of Memorandums of Understanding for Business Continuity plans at a strategic level, consolidating needs from across tactical and operational plans ensuring understandings are in place on the level of support required from other sites;
• Lead on service line resilience, including analysis on data provided from business areas on the Operational Performance and Planning Tool;
• Engage with project teams to identify areas where systems, locations, or other elements, will be down for a period due to implementation of changes, taking advantage of these to promote testing of continuity plans and identifying areas of improvements;
• Act as the Subject Matter Expert for Business Continuity and Crisis Management for the organisation, attending exercises as an independent, including plan reviews, capturing feedback and areas for improvement;
• Lead the manning of the DBS Emergency Advice Line, initiating contact with Head of Establishments and key personnel in line with the appropriate response required from the reported incident.
  
  

This post is the central support and lead for crisis management and Business Continuity for the organisation, providing direction on continuity measures and activity as well as administrative support during a crisis.

There are three key areas that the post provides enterprise level support and analysis on, Business Continuity, Incident Management, and Crisis Management.

Business Continuity at the strategic level requires setting of the strategy and approach to continuity for the organisation, outlining requirements for exercising, undertaking lessons learned, leading on strategic exercises, advising the organisation on Business Continuity developments and compliance and assurance with JSP 503 Defence Manual of Resilience and British Standards.

Crisis Management at the strategic level requires setting of the Crisis Management Strategy, including the outline of Gold Command, testing, acting as lead administrative oversight during a crisis, manning the Emergency Advice Line, and leading on lessons learned activity following the closure of the crisis.

Incident Management at the strategic level involves analysis over incidents to identify any trends, supporting black swan data sharing with the Enterprise Risk Lead, identification and review of controls where incidents occur regularly to understand root cause and how this can be addressed, ensuring reporting of incidents that fall outside of the Functional area reporting tools (e.g. security, safety, IT) are captured in business area risk registers. This role does not lead on resolution of incidents in an incident management capacity, these are covered by the appropriate business and Functional areas as stipulated in policies.

This role also currently oversees the Operational Performance & Planning Tool and process, including the input of data from reporting areas, provision of secretariat capability from within the team to the Delivery Working Group, and a weekly service line narrative to the Chief Operating Officer.

Key Responsiblities

Key Responsibilities For The Role Are:

• Lead on the production and maintenance of the DBS Business Continuity Strategy;
• Lead on the production and maintenance of the DBS Pandemic Strategy;
• Lead on the production and maintenance of the DBS Crisis Management Strategy;
• Lead on the production, maintenance, and assurance over the DBS Business Continuity Exercise Strategy, forming an annex to the DBS Business Continuity Strategy;
• Lead on exercises and tests on DBS Business Continuity and Crisis Strategies;
• Lead on maturity assessments, reporting, and monitoring against Business Continuity and Crisis Management requirements as part of the maturity assessment process in DBS;
• Represent DBS as the Business Continuity Lead in governance forums;
• Lead second line assurance activity over compliance with Business Continuity and Crisis Management elements of JSP 503 Defence Manual of Resilience;
• Lead on activities relating to Business Impact Analysis, including developments in line with industry agile resilience best practices, British Standards and Governmental developments. Analysing information against wider organisational documentation including the service catalogue, to identify gaps;
• Analyse planned exercises at tactical, operational, and system level to identify potential opportunities for collaborative testing;
• Leading on lessons learned reviews from disruptive events and exercises;
• Act as lead administrator for crises, ensuring effective storing and retention of information is maintained during the crisis, along with clear actions and risk capture with the Risk Assurance AH;
• Analyse Incidents from across the organisation, accessing incident specific systems to identify trends, reporting on areas and risks to support resilience;
• Undertake horizon scanning to identify disruptive events which could result in an incident or crisis occurring, including natural causes e.g. weather;
• Lead on the creation and maintenance of Memorandums of Understanding for Business Continuity plans at a strategic level, consolidating needs from across tactical and operational plans ensuring understandings are in place on the level of support required from other sites;
• Lead on service line resilience, including analysis on data provided from business areas on the Operational Performance and Planning Tool;
• Engage with project teams to identify areas where systems, locations, or other elements, will be down for a period due to implementation of changes, taking advantage of these to promote testing of continuity plans and identifying areas of improvements;
• Act as the Subject Matter Expert for Business Continuity and Crisis Management for the organisation, attending exercises as an independent, including plan reviews, capturing feedback and areas for improvement;
• Lead the manning of the DBS Emergency Advice Line, initiating contact with Head of Establishments and key personnel in line with the appropriate response required from the reported incident.
  
  

Person specification

Essential:

Business Continuity qualification e.g. CBCI

Relevant experience in a network management role.

Demonstrate communication, interpersonal and relationship management skills.

Demonstrate leadership and influencing skills.

Able to deliver to tight time scales and to quickly identify innovative, pragmatic and cost-effective solutions to service issues.

Desirable:

Operational Delivery background

Business Insight/analysis skills

Continuous improvement experience

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Leadership
  
  

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
• Hybrid working, where role permits
• An opportunity to be considered for Reward & Recognition- £250-£5000 per year.
• Family friendly policies including parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%
• An opportunity to be considered for Reward and Recognition - £250-£5000 per year
  
  

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours

This position is advertised at 37 hours per week.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your Primary: Career - Personal Statement, Secondary: Career - Previous Skills. In this instance the remaining elements will be tested at interview.

At application stage you will be assessed against the following:

Experience:

• CV
• Personal Statement Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.
  
  

At interview you will be assessed against the above (behaviours), PLUS the following:

OR

Behaviours:

At interview you will be assessed against the following:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Leadership
  
  

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

1 - Behaviour - Leadership

2 - Behaviour - Seeing the Big Picture

3 - Behaviour - Changing and Improving

4 - Behaviour - Making Effective Decisions

5 - Behaviour - Communicating and Influencing

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Below Order Or Priority:

1 - Career - Personal Statement

2 - Career - Previous Skills

3 - Career - Job History

4 - Career - Qualification Details

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place week commencing: 09/07/2025

Interviews are currently taking place via MS Teams and will be conducted week commencing: 21/07/2025

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached -

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Jodie Tappenden
• Email : jodie.tappenden536@mod.gov.uk
  
  

Recruitment team

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/