Guest Service Representative

Morguard; Mississauga; On-site; CAD 38,000 - 48,000; Full time

Job summary

A leading company in real estate and retail is seeking a Guest Services Representative to enhance the visitor experience at a shopping centre. Responsibilities include providing customer service, facilitating inquiries, and handling transactions, while maintaining effective communication with internal departments. Ideal candidates have a background in customer service and strong communication skills, necessary for ensuring a welcoming environment.

Qualifications

• High school diploma or equivalent experience required.
• Demonstrated knowledge of MS Office applications.
• Relevant experience in real estate or retail is an asset.

Responsibilities

• Provide information to tenants and public regarding promotions and amenities.
• Respond to customer service requests actively and efficiently.
• Conduct daily transactions involving cash and reports.

Skills

Communication Skills

Multi-tasking

Detail-oriented

Teamwork

Self-motivation

Education

High School Diploma

Tools

MS Office

Job description

Morguard is looking for a Guest Services Representative to join our team!

PURPOSE

The Guest Services Representative is accountable to the Supervisor, Guest Services to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organizations goals and objectives.

DUTIES AND RESPONSIBILITIES

1. Customer Service Relations
Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first-class customer service is provided to at all times; has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required; establishes and maintains a strong rapport with tenants.

2. Customer Service Requests
Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.

3. Daily Transactions
Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.

4. Communication with Internal Stakeholders
Maintains on-going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.

5. Miscellaneous Duties
Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education

• High School Diploma or an equivalent experience
• Demonstrated working knowledge of MS Office applications

Core Competencies

• Strong communication skills both verbal and written
• Ability to handle a high workload in a fast-paced and challenging environment
• Ability to effectively work in a team environment
• Multi-tasking
• High level of self-motivation and energy
• Detail-oriented

ADDITIONAL REQUIREMENTS

• Relevant experience in the real estate industry and retail shopping centre's is an asset

START DATE: 08/24/2022

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