Remote jobs in Grande-Bretagne

Supervisor, Transborder / Domestic Cargo Operations

Remote Position | Montreal Area

Job ID : 202932

Company Description

Our client, a high profile provider of Freight, Transportation and Logistics Solutions, is currently looking for a Supervisor, Transborder / Domestic Cargo Operations with strong customer service skills. Renowned for operational excellence, solution-driven sales teams and international business experience, their reputation is built on high-level personalized service. Best described as a multi-faceted service suite with a singular focus driving results for client’s business , this “best-in-class” organization with exceptional leadership at the helm, will be one you will be proud to be a part of.

Compensation

Highly competitive and comprehensive compensation package, commensurate with experience.

The Opportunity

Our client is looking for an experienced and motivated Supervisor, Transborder / Domestic Cargo Operations to join their team. This is a remote position where you will be a key leader in overseeing the day-to-day operations of the cargo team. You will supervise the cargo agents, ensuring operational efficiency, high-quality service delivery, and adherence to company policies and industry regulations. The ideal candidate will have a strong background in logistics, excellent coaching and mentoring skills, and the ability to manage and report on key performance indicators (KPIs).

Position Description

Team Supervision and Leadership

• Supervise a team of Transborder / Domestic Cargo Agents, providing guidance, support, and oversight to ensure effective execution of all operational tasks.
• Lead by example and work collaboratively as part of the team to maintain high productivity levels and a positive work environment.
• Provide regular coaching, training, and mentoring to cargo agents to improve performance, skills, and career development.
• Ensure team adherence to company policies, safety standards, and regulatory compliance.

Performance Management

• Monitor and manage individual and team performance, identifying areas for improvement and providing actionable feedback.
• Conduct regular performance evaluations and set clear goals to motivate and guide the team.
• Address performance issues promptly and constructively, fostering an environment of continuous improvement.

KPI Management and Reporting

• Track and report on critical KPIs related to cargo operations, including shipment timeliness, delivery accuracy, customer satisfaction, and issue resolution.
• Analyze performance data and trends to identify opportunities for operational efficiency and process improvement.
• Prepare and present reports on team performance, KPI achievement, and operational status to senior management.
• Implement strategies to ensure KPIs are met or exceeded, providing corrective actions when needed.

Operational Support

• Oversee daily cargo operations, ensuring smooth execution of shipments and compliance with all transportation and customs regulations.
• Troubleshoot and resolve operational challenges in collaboration with the team.
• Work with internal teams (logistics, customer service, and customs brokerage) to optimize operational processes and ensure timely deliveries.

Customer and Stakeholder Communication

• Ensure effective communication between the cargo team and internal / external stakeholders, including customers, customs brokers, and other departments.
• Address any escalated customer issues or concerns related to cargo operations, ensuring quick resolution and maintaining a high level of customer satisfaction.

Experience

• Minimum of 3 to 5 years of operational experience in the North American freight forwarding or logistics transportation sector, with at least 2 years in a supervisory role.
• Experience in managing and resolving customer issues related to logistics and cargo operations.
• Proven track record of coaching and mentoring team members to improve performance and drive results.
• Strong background in cargo operations, logistics, and the import / export process for North American ground transportation.

Qualifications

• Excellent leadership and interpersonal skills with the ability to motivate and lead a remote team effectively.
• Strong coaching and mentoring skills to develop the team and improve individual and group performance.
• Proficiency in managing and reporting KPIs to ensure operational success and accountability.
• Fluently bilingual in French and English (French as the preferred primary language).
• Excellent verbal and written communication skills in both French and English, with French written communication skills being a MUST.
• Superior problem-solving abilities to quickly address operational challenges and provide solutions.
• Strong organizational and time-management skills to handle multiple priorities in a remote work environment.
• Ability to foster a collaborative and high-performance team culture.
• Strong computer skills and the ability to analyze data effectively.

Additional Information

• Job Type - Permanent, Full-Time, Remote
• Job Categories - Logistics / Distribution / Warehousing
• Manages Others - Yes
• Required Travel - No
• Relocation Assistance - No

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to : tstewart@stoakley.com

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