Bilingual Customer Service Representative - REMOTE - Express Scripts Canada

Cigna; New Brunswick; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading health service provider in Canada seeks a customer service representative to respond to inquiries regarding health care benefits and claims. This role requires excellent communication skills, problem-solving abilities, and fluency in both English and French. Opportunity for remote work with flexible hours. Join a supportive environment that values professional growth and client satisfaction.

Benefits

Career advancement opportunities

Flexible working hours

Competitive salary and benefits package

Qualifications

• Minimum of 1 year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work independently and as part of a team.
• Problem-solving abilities.
• Bilingual in English and French.

Responsibilities

• Respond to inbound calls from health care providers.
• Address inquiries regarding eligibility for health care benefits and claims.
• Identify and assess callers' needs for appropriate resolutions.
• Provide accurate information promptly and professionally.
• Collaborate with internal teams to enhance service delivery.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Bilingual (English and French)

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours, including afternoons, evenings, weekends, and holidays
• Supportive and collaborative work environment
• Chance to provide world‑class customer service and make a positive impact on client satisfaction
• Competitive salary and benefits package

What to Expect (Job Responsibilities):

• Respond to inbound calls from various health care providers
• Address inquiries regarding eligibility for health care benefits and claims
• Identify and assess callers' needs to provide appropriate resolutions
• Provide accurate information in a prompt and professional manner
• Collaborate with internal teams to enhance service delivery

What is Required (Qualifications):

• Minimum of 1 year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to work independently and as part of a team
• Problem‑solving abilities
• Bilingual in English and French

How to Stand Out (Preferred Qualifications):

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong keyboarding skills
• Flexibility to work varied shifts, including days, evenings, and holidays

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.