Director of Operations

City Wide Facility Solutions; Morrisville; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading facilities management firm is looking for a Director of Operations in Morrisville, Newfoundland and Labrador. The role involves managing and developing a team of Account Managers, achieving financial goals, and maintaining high client retention rates. Ideal candidates should have at least 5 years of experience in sales or account management, excellent communication skills, and the ability to build relationships. Competitive compensation and benefits are offered.

Benefits

Competitive compensation and benefits package

Qualifications

• 5+ years experience in a sales, account management or operations role with increased responsibility.
• Demonstrated track record of success managing a sales and/or account management team.
• Ability to effectively build relationships with customers and co-workers.

Responsibilities

• Effectively manage, develop, and lead a team of Account Managers that support our clients.
• Responsible for achieving annual revenues and profits, managing expenses.
• Develop and maintain positive client relationships and achieve client retention above 90%.

Skills

Communication, Oral

Communication, Written

Relationship Building

Leadership

Time Management

Organization

Conflict Resolution

Job description

Overview

Are you a B2B sales or account manager with an strong track record of success building and managing sales/account management teams? Do you enjoy a culture that rewards based on performance? City Wide would like to hear from you!

City Wide, the nation’s leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - North Carolina one of more than 90 markets covered across the United States and Canada.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees. Our values of community, accountability and professionalism guide our work. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment.

Responsibilities

• Effectively manage, develop, and lead a team of Account Managers that support our clients.
• Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered.
• Responsible for identifying, hiring and training all operational employees, including but not limited to, Account Managers and Night Managers.
• Develop and maintain positive client relationships and achieve client retention above 90%.
• Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
• Responsible for promoting and driving cross-selling opportunities with the sales team and drive non-janitorial services.
• Responsible for participating in all new client starts for duration of new start.
• Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
• Responsible for people development – ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
• Work in the field with Account Managers each week and participate as backfill to the Account Managers as needed.
• Travel within market, up to 50%.

Qualifications

• 5+ years experience in a sales, account management or operations role with increased responsibility.
• Demonstrated track record of success managing a sales and/or account management team.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Time Management – Ability to handle multiple tasks and utilize available tools to stay productive.
• Organization – Have everything labeled and in its place.
• Professional Demeanor – Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants.
• Aptitude – Ability to grasp project concepts, see the big picture, and prioritize work; ask questions to improve systems.
• Conflict Resolution - Ability to deal with others in challenging situations.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits package.

About City Wide

City Wide Facility Solutions is a fast-growing company with 86 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities we serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.