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The TELUS Data and Trust Office (DTO) is seeking an Incident Coordinator and Investigator to join our team. This role will involve day-to-day coordination and management of critical privacy,data and AI incidents across all of TELUS globally, and will assist the DTO team lead in conducting investigations.

TELUS is a trusted privacy leader globally and in this role, you will be working alongside some of the most passionate and innovative professionals in the business. This position will report to TELUS’ Incident Management Lead and Legal Counsel.

• Lead incident management response team calls in respect of both privacy/data and AI-related incidents and support notification strategy
• Focus on continuous process improvements and participate in post-incident reviews to identify and mitigate risks
• Contribute to mandatory breach reporting to regulators, identifying when notification is required and ensuring information is accurate and complete
• Participate in monthly/quarterly reporting in order to provide insights to key internal stakeholders
• Provide privacy guidance to incident response stakeholders to mitigate privacy risk and maintain customer trust
• Stay informed about emerging threats and vulnerabilities and ensure that incident response templates are up to date and effective
• Set strategy for investigations of data incidents to ensure that all aspects of an incident that are relevant to impacted customers or team members are included and root causes are identified so they can be remediated
• Collaborate with internal stakeholders and other team supporting incidents to ensure the execution of the investigation strategies
• Provide guidance on e-discovery and for analytics on any impacted data allowing TELUS to comprehensively, efficiently and effectively respond and facilitate recovery
• Responsible for conducting post-incident reviews to ensure continuous learning and improvement

• 3-5 years of experience in privacy/data incident response
• Knowledge of Canadian privacy legislation
• Understanding of incident management, information systems and related security and internal control requirements
• Ability to bring an integrated perspective to continuous improvement initiatives and problem-solving
• Ability to make independent decisions to quickly mitigate risk and protect the TELUS brand
• Comfortable working with a sense of urgency and adept at remaining calm under stressful circumstances
• Detail oriented, proactive, and have a proven track record of working independently in a fast-paced environment, while handling confidential information
• Strong interpersonal, communication and relationship-building skills across all levels of the organization
• Flexible and willing to take on additional responsibilities as job requirements may change
• Mastery of the English language

• High level of computer proficiency and some experience with data analysis
• Professional accreditation from the International Association of Privacy Professionals (IAPP)
• University degree in related discipline

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its international scope.

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world‑leading organization.

150,000+

14 # of years voted One of Canada’s Best Corporate Citizens

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.