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Service Manager
Job summary
A leading restaurant group in Victoria is seeking a Service Manager to enhance guest experiences and lead a dedicated team. The ideal candidate will be passionate about hospitality, possess strong communication skills, and demonstrate a problem-solving approach. This role offers flexible hours, advancement opportunities, and performance-based bonuses. Join a team committed to excellence and a vibrant workplace culture.
Benefits
Qualifications
- Passion for people and love for the industry.
- Dedication to learning numerous Brewhouse procedures.
- Strong ability to communicate effectively.
Responsibilities
- Handle difficult situations and guide the team.
- Ensure all guests receive a ‘wow’ experience.
- Lead, coach, and mentor the team to embrace values and culture.
- Monitor and troubleshoot building maintenance.
- Collaborate with your General Manager for successful store operation.
Skills
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.
- Take Care of Each Other and Yourself
- Think Like a Customer
- Support Your Community
- Hurry, Don't Rush
- Embrace Innovation
- Be Persistent
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do attitude!
What role are we looking to fill?
Service Manager
- Handle difficult situations, and guiding the team when challenges arise.
- Table touching, ensuring all guests are receiving that ‘wow’ experience
- Lead, coach, and mentor your team to embrace the Brewhouse values and culture
- Monitor and troubleshoot building maintenance
- Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
- Support yourself and your team to grow to their full potential within our company!
- A passion for people and love for the industry
- The willingness to learn and expand your knowledge
- Dedication to learning a large database of many Brewhouse procedures - including food, drinks, policies, training programs, values, processes, the list goes on!
- Strong ability to communicate effectively
- Ambition and drive to create the best experience for your team and guests
- A drive to find solutions rather than point out problems
- Flexible Hours
- Advancement Opportunities
- Benefit packages
- Performance based bonuses
- Staff Discount
- Lifelong Friendships
When not at work, you may catch us out in the community volunteering, raising funds for The Canadian Mental Health Association or the local Children's Hospital, or having a couple of drinks with friends. The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it's our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!
We can't wait to hear from you!
The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.