Patient Access Representative - Cardiovascular Admin

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a Patient Access Representative to assist in coordinating scheduling, insurance verification, and patient registration. The ideal candidate has a high school diploma and at least one year of related experience. Responsibilities include managing appointment schedules, collecting patient payments, and ensuring all insurance requirements are met. The role offers a salary range of $22.50 – $33.73 per hour, depending on qualifications.

Benefits

403b retirement plan

Wellness benefits

Discount program

Expanded EAP and mental health program

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year of medical office or related customer service experience.
• Experience with Microsoft Office applications is preferred.

Responsibilities

• Coordinate activities between scheduling, insurance verification, and pre-certification.
• Pre-registers and registers patients.
• Collects patient balances and ensures insurance requirements are met.
• Responds to customer inquiries and assists with departmental coverage.
• Manages daily appointment schedules and may transport patients.
• Performs other duties as assigned.

Skills

Medical Terminology knowledge

Insurance process knowledge

Conflict management

Time management

Customer service skills

Interpersonal skills

Education

High School Diploma or equivalent

1 year of medical office or customer service experience

Tools

Microsoft Office

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Cardiovascular Admin for a Per Diem/Relief, Day position.

The salary range for this job opening at PeaceHealth is $22.50 – $33.73.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.

• Collects patient balances, co-payment, co-insurance, or other payment types.

• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

• Responds to customer’s inquiries.

• Assists with departmental coverage as needed.

• Manages daily appointment schedules which may include reminder calls and calling all referrals.

• May transport patients utilizing escort or wheeled transport equipment.

• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent

• Minimum of 1 year Required: Medical office or related customer service experience

• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)

• Knowledge of insurance process and regulations. (Preferred)

• Must be able to manage conflict effectively and professionally. (Required)

• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)

• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

St. Joseph Medical Center:

• Management of ED incoming phone calls and may be required to provide switchboard coverage.

• Monitor OB Prosec/McKinley alarm system.

• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

• Predominantly operates in an office environment.

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affiant Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

REQNUMBER: 121781