Flight Deck Product Support Lead - AMER

Navtech, Inc.; Southwestern Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading flight operations solutions provider is seeking a Product Support Lead in Southwestern Ontario. The role involves ensuring high quality support for Flight Deck products, managing escalations, and contributing to customer-facing activities. Candidates need an engineering degree and extensive airline operations experience. The company promotes a hybrid work environment and offers competitive benefits, emphasizing mental health and work-life balance.

Benefits

Flexible hours

Hybrid working environment

Competitive group benefits plan

Professional Development Day

Vacation Days (15 - 25)

Qualifications

• Experience in Airline Flight Operation (5-10 years).
• Worked for an airline within Flight Ops Engineering / EFB management.
• Worked for a software development company.
• Worked for an OEM on EFB / Flight Management perimeter.

Responsibilities

• Oversee performance and quality of customer support.
• Act as focal point for escalations within product lines.
• Prepare and present statistical reviews to leadership.
• Support hiring and onboarding of team members.

Skills

Analytical skills

Problem-solving skills

Customer focus

Self-motivation

Education

Engineering or Master's degree in software engineering or aeronautics

Job description

A leading flight operations solutions provider is seeking a Product Support Lead in Southwestern Ontario. The role involves ensuring high quality support for Flight Deck products, managing escalations, and contributing to customer-facing activities. Candidates need an engineering degree and extensive airline operations experience. The company promotes a hybrid work environment and offers competitive benefits, emphasizing mental health and work-life balance.