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Oxford Learning Guelph is seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students, parents, and staff. The right candidate will help with schedules, support staff and students, and maintain a safe and professional environment.

Job Details
This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available. The position will involve Monday-Thursday afternoons and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems, methodologies, and approach. Vulnerable sector screening is mandatory.

As the Customer Service Representative, you participate in the centre’s operations, including working with multiple people from centre staff to teachers, to parents, and the students. The following are the primary responsibilities:

• Greet families warmly and create a welcoming front-desk experience.
• Answer phones, respond to parent inquiries, and relay messages to staff.
• Ensure class schedules are followed and sessions start and end on time.
• Track attendance and confirm safe student pick-up by authorized adults.
• Collect and organize homework; ensure student work is marked and returned.
• Provide basic administrative support (filing, data entry, organizing materials).
• Communicate effectively with teachers, parents, and centre staff.

We encourage you to apply if you have the majority of the following requirements:

• Education – In process or completed College diploma or University degree.
• Customer Service & Communication – Prior experience in front-desk, receptionist, or customer service roles (e.g., retail, call centre, or office admin). Proper phone etiquette and the ability to handle parent inquiries in a warm, professional manner. Clear written communication for emails, notes, and relaying messages between staff and parents.
• Organizational & Administrative Skills – Experience with scheduling or coordinating activities; comfortable with tracking attendance, marking homework, and logging information accurately; ability to stay on top of multiple moving parts (class times, homework collection, student pickup). Background in childcare, tutoring centres, schools, or after-school programs is a strong asset. Demonstrated reliability in ensuring student handoff procedures (confirming the relationship of the person picking up the student). Calm under pressure and attentive to the environment (e.g., children’s attendance).

• Friendly and approachable personality—makes families feel welcome at the centre.
• Team player—support instructors and managers without needing constant supervision.
• Detail-oriented—able to follow checklists (schedules, review student trays, lesson plan reviews, marking homework).
• Problem-solving mindset—able to handle small conflicts, late pickups, or last-minute schedule changes easily.

• Basic familiarity with Google Workspace, or scheduling systems.
• Able to learn the learning centre’s internal tools quickly (e.g., iFinance, tray systems).

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The role includes rewards such as smiling faces and high-fives during shifts, and additional benefits:

• Fun staff events
• Ongoing training opportunities
• Frequent check-ins and feedback
• Company growth opportunities
• Hands-on development of interpersonal skills

Part-Time

$17.50 / hour

• Evenings
• Monday to Thursday 3:30pm – 8:00pm (FIRM)
• Saturday availability

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life.

Are you the superstar we have been searching for? Apply now!

Oxford Learning Guelph
201-1515 Gordon Street, Guelph, ON
Tel: 519-826-5365

Applicants must reside in or within a short commute of the Guelph area.

We thank all applicants for their interest in joining the team at Oxford Learning Guelph; however, only those selected for the interview process will be contacted. No phone calls.