Inside Sales Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada, Nova Scotia, is looking for a Bilingual Customer Support Representative to provide inbound and outbound support in both French and English. This role includes responsibilities such as closing sales, utilizing product knowledge, and maintaining client relationships. Candidates should have at least one year of sales experience and must be able to work in a distraction-free home environment. The position offers a competitive salary with performance-based incentives and opportunities for career advancement.

Benefits

Comprehensive benefits package

Performance-based incentives

Flexible work environment

Access to DailyPay

Qualifications

• At least 1 year of proven sales experience, including meeting quotas and selling products/services.
• Strong understanding of the sales process and effective communication and negotiation skills.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound and outbound customer support using a call flow guide in the customer’s preferred language.
• Close sales, engage in prospecting, negotiation, and presentations using B2B and B2C skills.
• Utilize product knowledge to build client relationships and find new ways to retain customers.

Skills

Fluency in French

Fluency in English

Sales experience

Effective communication skills

Negotiation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Base salary range of $20.00 - $24.00 per hour, plus performance-based incentives
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work‑from‑home convenience, allowing for a flexible work environment
• Comprehensive benefits package including medical, dental, and vision insurance, employee assistance program, and retirement savings plan
• Access to DailyPay for early salary access, enhancing financial flexibility
• Participation in diverse employee networks and wellness programs promoting a healthy work‑life balance

What to Expect (Job Responsibilities)

• Provide inbound and outbound customer support using a call flow guide in the customer’s preferred language
• Close sales, engage in prospecting, negotiation, and presentations using B2B and B2C skills
• Utilize product knowledge to build client relationships and find new ways to retain customers
• Maintain attention to detail in the sale of products and services
• Track, document, and retrieve information in databases, while offering additional products and/or services with every sale

What is Required (Qualifications)

• Fluency in French and English
• At least 1 year of proven sales experience, including meeting quotas and selling products/services
• Strong understanding of the sales process and effective communication and negotiation skills
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment at home

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Strong computer navigation skills and proficiency in PC knowledge
• Flexibility in availability for work shifts
• Experience in a fast‑paced, dynamic environment