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Remote Client Support Manager - Scale SaaS Ops & Team
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Remote Client Support Manager - Scale SaaS Ops & Team
Job summary
A leading employment solutions provider is seeking a Manager, Client Support to oversee daily operations, ensuring client satisfaction. The ideal candidate will have experience in leading support teams in a SaaS environment, strong coaching abilities, and a data-driven mindset. This remote role offers a flexible environment and the opportunity to work with innovative tools while driving significant impact.
Benefits
Qualifications
- At least 3 years leading and building support teams in a SaaS environment.
- Experience in coaching and developing team members.
- Ability to measure impact and track progress using operational metrics.
Responsibilities
- Oversee daily operations to ensure client satisfaction.
- Ensure effective team efficiency through coaching and performance management.
- Drive client satisfaction by reducing response times and resolving issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.