Remote Technical Support Analyst – Growth & Impact

Harris Computer; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading payment processing company in Canada is seeking an experienced technical support specialist to troubleshoot and resolve software issues. The role offers remote work flexibility and comprehensive benefits, including medical, dental, and vision coverage. Candidates should have a degree in a computer-related field and at least 5 years of technical support experience. This position provides a unique opportunity for career advancement within a growing organization.

Benefits

Comprehensive medical, dental, and vision benefits

3 weeks of vacation and 5 personal days

Company stock ownership and RRSP/401k matching programs

Qualifications

• Minimum of 5 years of experience in software customer service or technical support.
• Strong proficiency in Windows Servers and SQL Server (2022+)
• Clear and professional communication skills, both written and verbal.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues related to the employer's products.
• Develop and maintain clear how-to guides and knowledge base articles.
• Provide friendly and effective customer support via phone and remote access tools.

Skills

Customer service experience

Technical support experience

Attention to detail

Communication skills

Education

Degree or diploma in Computer Science

Tools

Windows Servers

SQL Server

Python scripting

Microsoft Azure

Job description

A leading payment processing company in Canada is seeking an experienced technical support specialist to troubleshoot and resolve software issues. The role offers remote work flexibility and comprehensive benefits, including medical, dental, and vision coverage. Candidates should have a degree in a computer-related field and at least 5 years of technical support experience. This position provides a unique opportunity for career advancement within a growing organization.