Remote Client Support Manager - Scale SaaS Ops & Team

Employment Innovations; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading employment solutions provider is seeking a Manager, Client Support to oversee daily operations, ensuring client satisfaction. The ideal candidate will have experience in leading support teams in a SaaS environment, strong coaching abilities, and a data-driven mindset. This remote role offers a flexible environment and the opportunity to work with innovative tools while driving significant impact.

Benefits

Flexible remote work

Employee share options

Generous parental leave policy

Subsidized egg freezing

Work from home office expense budget

Learning & development opportunities

Qualifications

• At least 3 years leading and building support teams in a SaaS environment.
• Experience in coaching and developing team members.
• Ability to measure impact and track progress using operational metrics.

Responsibilities

• Oversee daily operations to ensure client satisfaction.
• Ensure effective team efficiency through coaching and performance management.
• Drive client satisfaction by reducing response times and resolving issues.

Skills

SaaS team leadership

Coaching

Data analysis

Client service

Tech-savviness

Problem-solving

Tools

Ticketing software

WFM tooling

Reporting tools

Job description

A leading employment solutions provider is seeking a Manager, Client Support to oversee daily operations, ensuring client satisfaction. The ideal candidate will have experience in leading support teams in a SaaS environment, strong coaching abilities, and a data-driven mindset. This remote role offers a flexible environment and the opportunity to work with innovative tools while driving significant impact.