Acting jobs in Canada

Coach

Burnaby, BC, CA

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Lead Supervisor Job Description: The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

• SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Productivity Management: holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
• Builds credibility and trust with team, as well with customers – serving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business
• Sensitive to customer and team needs and tailors approach by reading cues
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
• Develops both self and individual product knowledge skills and remains aware of current collections
• Understands the positive sales impact staffing has on the business and recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

• OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
• Demonstrates strong business acumen
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
• Maintains interior and exterior upkeep of the building with partnership from the corporate office
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

• Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Builds relationships and gains trust.
• Creativity: Produces new and unique ideas; makes connections among ideas; valued in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact.
• Learning on The Fly: Learns quickly, open to change, analyzes successes and failures for improvement.
• Dealing with Ambiguity: Handles change and risk; acts without total picture when needed.
• Perseverance: Finishes tasks with energy and determination, even with setbacks.
• Strategic Agility: Sees ahead; anticipates trends; creates strategies and plans.
• Building Effective Teams: Creates morale, fosters dialogue, and defines success for the whole team.
• Managerial Courage: Provides direct, actionable feedback; addresses problems quickly and directly.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; creates strategic plans.
• Developing Direct Reports and Others: Provides development opportunities; supports career goals; builds a pipeline of talent.
• Building Effective Teams: Builds morale; fosters open dialogue; defines success for the whole team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

General Description of Benefits and Other Compensation: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. Eligible employees will also receive product discounts and incentive compensation.

Pay Range: $19.75 - $23.75

Job Segment: Brand Ambassador, Outside Sales, Marketing, Sales