Remote Ad Tech Support Lead - Onboarding & Troubleshooting

sMedia.ca; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A digital advertising firm in Toronto is seeking a Technical Support Lead to bridge the gap between ad technology and client needs. This role focuses on reducing technical escalations and accelerating client implementations. Ideal candidates will have a strong background in digital advertising technology and exceptional communication skills to effectively translate technical challenges for clients. The position offers a fully remote work opportunity with extensive health benefits and generous vacation days.

Benefits

Fully remote role

Extensive health and dental benefits

15 vacation days annually

10 paid sick days annually

Paid day off on your birthday

Professional development opportunities

Qualifications

• 5 years of experience in a technical support or AdTech role.
• Deep knowledge of digital advertising technology.
• Expertise in UTM parameters and website tagging.

Responsibilities

• Act as the senior escalation point for complex technical tickets.
• Translate complex technical concepts for non-technical clients.
• Own the creation and maintenance of technical documentation.

Skills

Technical expertise in digital advertising

Exceptional communication

Problem-solving skills

Knowledge of AdTech

Analytical skills

Tools

Google Tag Manager

Zendesk

Jira

Job description

A digital advertising firm in Toronto is seeking a Technical Support Lead to bridge the gap between ad technology and client needs. This role focuses on reducing technical escalations and accelerating client implementations. Ideal candidates will have a strong background in digital advertising technology and exceptional communication skills to effectively translate technical challenges for clients. The position offers a fully remote work opportunity with extensive health benefits and generous vacation days.