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Nordic Speaking CS support for Mobile Banking Services Department in Athens
Job summary
A recruitment agency is seeking a Nordic Speaking Customer Support Representative for mobile banking services. The role requires fluency in a Nordic language and English, focusing on providing excellent customer service. Responsibilities include troubleshooting, communicating product benefits, and collaborating with the team. Relocation to Athens is required and offers a vibrant cultural experience. The position includes benefits such as health insurance and performance bonuses.
Benefits
Qualifications
- Fluency in at least one Nordic language and English is required.
- Strong customer service skills and a commitment to providing high-quality support.
- Experience in customer service or support roles, preferably within the banking or fintech sector.
Responsibilities
- Provide outstanding customer support in Nordic languages for mobile banking inquiries.
- Effectively troubleshoot issues and offer solutions, ensuring high customer satisfaction.
- Collaborate with the team to improve service quality and address client needs.
Skills
Join Our Team as Nordic Speaking Customer Support for Mobile Banking Services!
Patrique Mercier Recruitment ES is excited to announce an incredible opportunity for Nordic speakers to become part of our Customer Support team for the Mobile Banking Services Department in the vibrant city of Athens, Greece! This role is perfect for enthusiastic individuals who are passionate about delivering exceptional service in the fintech industry.
As a Nordic Speaking CS Support Representative, you will assist customers with queries related to our mobile banking services, ensuring they have a smooth and positive experience. You'll be the voice of our brand, providing assistance and building customer loyalty through effective problem-solving and communication. If you love helping others and want to thrive in an innovative banking environment, we want to hear from you!
- Provide outstanding customer support in Nordic languages for mobile banking inquiries.
- Effectively troubleshoot issues and offer solutions, ensuring high customer satisfaction.
- Communicate product features and benefits clearly to enhance user experience.
- Collaborate with the team to improve service quality and address client needs.
- Document interactions accurately and contribute to service improvement initiatives.
- Stay updated on banking policies, procedures, and industry trends relevant to mobile banking.
- Fluency in at least one Nordic language (Danish, Finnish, Norwegian, or Swedish) and English is required.
- Strong customer service skills and a commitment to providing high-quality support.
- Experience in customer service or support roles, preferably within the banking or fintech sector.
- Excellent communication skills, both verbal and written, with a friendly and approachable manner.
- Ability to work well under pressure and manage multiple tasks effectively.
- Willingness to relocate to Athens and embrace the vibrant cultural experience.
- A collaborative spirit and enthusiasm for technology and customer service.
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
- · Free Greek Lessons, discounts and other perks
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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