Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Guelph is seeking motivated individuals for a customer service and technical support role. The ideal candidate should have at least one year of customer service experience and a high school diploma. Key responsibilities include resolving technical issues and providing support for various client products. This role offers a competitive salary, comprehensive benefits, and opportunities for career advancement while working from a distraction-free home office.

Benefits

Salary of $19.50/hr

Performance-based incentives

DailyPay enrollment option

Comprehensive benefits including medical, dental, and vision insurance

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED is required.
• Strong problem-solving skills and ability to multitask.
• Comfortable explaining technology and building customer relationships.
• Quiet, distraction-free home workspace with high-speed internet access.

Responsibilities

• Provide exceptional customer service and technical support for client products.
• Resolve technical issues related to hardware, software, and client services.
• Document and track customer interactions in databases.
• Maintain knowledge of client products including smartphones, tablets, and computers.
• Assist customers using call flow guides to ensure effective support.

Skills

Customer service experience

Problem-solving skills

Multitasking ability

Technology explanation skills

Education

High school diploma or GED

Tools

Familiarity with iOS and/or MacOS

PC knowledge

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary of $19.50/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Opportunities for career advancement and personal development
• Work-from-home convenience with a supportive team culture
• Comprehensive benefits including medical, dental, and vision insurance
• Engaging company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide exceptional customer service and technical support for client products
• Resolve technical issues related to hardware, software, and client services
• Document and track customer interactions in databases
• Maintain knowledge of client products, including smartphones, tablets, and computers
• Assist customers using a call flow guide to ensure effective support

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to multitask
• Comfortable explaining technology and building customer relationships
• Quiet, distraction-free home workspace with high-speed internet access

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies and adapt to changes

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