Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is hiring customer support representatives for a remote role. The position requires a high school diploma and at least one year of relevant experience. Responsibilities include providing technical assistance, resolving customer issues, and maintaining detailed records. The company offers a salary of $19.50/hr along with performance incentives, a comprehensive benefits package, and opportunities for career advancement. Join a diverse and inclusive culture aimed at personal and professional growth.

Benefits

Comprehensive benefits package

Daily pay options

Paid training and mentorship programs

Opportunity for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.
• Proficiency in computer navigation and technology.

Responsibilities

• Provide customer support and technical assistance for client products and services.
• Resolve technical issues related to hardware and software.
• Track and document customer interactions in databases.
• Maintain knowledge of client products, including smartphones, tablets, and computers.
• Deliver exceptional customer service experiences with a focus on problem-solving.

Skills

Customer relationship building

Problem-solving skills

Technology proficiency

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $19.50/hr, with performance-based incentives and daily pay options
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• Engaging company culture with networking opportunities and support for diversity and inclusion
• Paid training and mentorship programs to aid in personal and career development

What to Expect (Job Responsibilities)

• Provide customer support and technical assistance for client products and services
• Resolve technical issues related to hardware and software
• Track and document customer interactions in databases
• Maintain knowledge of client products, including smartphones, tablets, and computers
• Deliver exceptional customer service experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and problem-solving skills
• Ability to work in a quiet, distraction-free home environment
• Proficiency in computer navigation and technology

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies and adapt to changing schedules

#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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