Spécialiste des certifications - Certification Specialist

Global Payments; Remote; CAD 42,000 - 50,000; Full time

Job summary

A leading payments technology firm in Quebec is seeking a Technical Support Specialist to provide vital technical assistance for new product integrations. The role offers a salary of up to $50,000/year and a comprehensive benefits package, including medical and dental care. Ideal candidates should have a high school diploma, 1-3 years of relevant experience, and be bilingual in French and English. This position allows for remote work with potential for career advancement within a collaborative environment.

Benefits

Comprehensive benefits package

Remote work flexibility

Career advancement opportunities

Qualifications

• 1-3 years of experience in a similar role.
• Ability to manage multiple activities and tasks under time constraints.
• Strong communication and writing skills for reporting.

Responsibilities

• Provide technical support to product group and merchants.
• Prepare customized POS test scripts and generate test scripts.
• Analyze and report on potential future problems.

Skills

Bilingual (French/English)

Excellent communication skills

Problem-solving skills

Education

High School diploma or equivalent

Job description

Employer Industry: Payments Technology

Why consider this job opportunity

• Salary up to $50,000/year
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within a global leader in commerce solutions
• Work remotely with flexibility while being based in the Greater Toronto Area
• Supportive and collaborative work environment with a focus on continuous improvement
• Chance to make a significant impact in the payments technology landscape

What to Expect (Job Responsibilities)

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare customized POS test scripts and generate test scripts while verifying results
• Act as a Subject Matter Expert for new certifications and assist external developers with variances
• Coordinate testing and quality assurance procedures with partner companies before deployment
• Analyze and report on potential future problems or operational issues, providing recommendations

What is Required (Qualifications)

• High School diploma or equivalent
• 1-3 years of experience in a similar role
• Bilingual (French/English) required
• Excellent communication and writing skills for clear reporting and specification delivery
• Ability to manage multiple activities and tasks under time constraints

How to Stand Out (Preferred Qualifications)

• Knowledge of Tandem and Base-24
• Familiarity with credit card operations (Visa, Mastercard, AMEX, etc.) and Interac regulations
• Strong problem-solving and investigative skills
• Willingness to take ownership of work and continuously improve performance

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