Spécialiste des certifications - Certification Specialist

Global Payments; Remote; CAD 42,000 - 50,000; Full time

Job summary

A leading payment solutions provider located in Ontario seeks a skilled Technical Support Specialist. The position offers a salary up to $50,000 per year and a comprehensive benefits package, including medical, dental, and vision care. Responsibilities include providing technical support, preparing test scripts, and ensuring quality assurance before deployment. Ideal candidates will possess a High School diploma, 1-3 years of relevant experience, and bilingual skills in French and English. Enjoy remote work options and a supportive, collaborative environment focused on innovation.

Benefits

Comprehensive benefits package

Flexible work options

Career advancement opportunities

Qualifications

• 1-3 years of experience in a similar role.
• Excellent communication and writing skills for clear reporting.
• Ability to manage multiple tasks under time constraints.

Responsibilities

• Provide technical support to the product group and merchants.
• Prepare customized POS test scripts and generate test results.
• Coordinate testing with partner technicians to implement quality assurance.

Skills

Bilingual (French/English)

Excellent communication skills

Ability to manage multiple tasks

Education

High School diploma or relevant post‑secondary education

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity

• Salary up to $50,000/year
• Comprehensive benefits package, including medical, dental, and vision care
• Opportunity for career advancement within a global leader in commerce solutions
• Work remotely with flexible access to business locations in the Greater Toronto Area
• Supportive and collaborative work environment focused on innovation and performance

What to Expect (Job Responsibilities)

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare customized POS test scripts and generate test results throughout the execution process
• Act as a Subject Matter Expert for new certifications and assist external developers in resolving variances
• Coordinate testing with partner technicians to implement quality assurance procedures before system deployment
• Analyze situations that may lead to future operational issues and make recommendations accordingly

What is Required (Qualifications)

• High School diploma and relevant post‑secondary education or experience
• 1‑3 years of experience in a similar role
• Bilingual (French/English) is required
• Excellent communication and writing skills for clear reporting and specification delivery
• Ability to manage multiple tasks under time constraints while adhering to company policies

How to Stand Out (Preferred Qualifications)

• Knowledge of Tandem and Base‑24 is an asset
• Familiarity with credit cards (Visa, MasterCard, AMEX, etc.) and Interac operational rules is beneficial

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