Jobs in Oakville, Canada
Bilingual Account Executive, Retail Media
STRATACACHE
Bilingual Single Session Counsellor
LifeWorks
Product Manager, Design Automation Platform
Autodesk
Retail Media Growth Executive
STRATACACHE
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Sodexo
Cook (2nd cook)-Kettle Camp -Remote Sites-(86788001)
Sodexo
Remote Bilingual Crisis Counselor - Single-Session Support
LifeWorks
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Autodesk
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LifeWorks
Client Service Manager, Retail Media
STRATACACHE
Remote Camp Cook – 21/7 Schedule, Meals Included
Sodexo
Bilingual Single Session Counsellor
LifeWorks
Defense Proposal Coordinator — Government Bids & Compliance
Bird Construction
Account Executive, Retail Media
STRATACACHE
Remote Senior Tax Leader – Direct Tax & IFRS Expert
Cambridge Housing Authority
Cook (2nd cook)-Kettle Camp -Remote Sites-(86788001)
Sodexo
Remote IT Channel Manager — Data Center Growth
Arrow Electronics
Senior Associate Manager — Disability National Admin (Remote)
Manulife
Proposal Coordinator
Bird Construction
Junior Software Engineer (Full Stack, React and Node)
CSC Generation
Remote Client Support Specialist
ABC Financial Services
Remote WordPress Tech Lead — Architecture & Mentorship
Kanopi Studios
Customer Success Specialist
Job summary
A leading digital marketing firm in Canada is seeking a Technical Support Specialist to manage incoming support tickets and assist new customers via video calls. The ideal candidate will have a minimum of 2 years' experience in a SaaS-oriented technical support role, strong time management skills, and proficiency with ticketing systems like Zendesk. The role comes with a competitive salary range of $55,000 CAD to $70,000 CAD and opportunities for professional growth.
Benefits
Qualifications
- Minimum of 2 years of experience in a SaaS-oriented Technical Support or Customer Success role.
- Experience supporting tools and platforms with an ability to explain software functionalities.
- Ability to navigate tense conversations regarding churn while maintaining composure.
Responsibilities
- Manage incoming support tickets via email and chat, addressing product functionality and technical issues.
- Provide step-by-step instructions for platform actions.
- Engage with at-risk customers via video calls to resolve technical blockers.
Skills
Tools
- Competitive salary range of $55,000 CAD to $70,000 CAD
- Opportunities for professional growth through educational support, mentorship programs, and career development resources
- Dynamic and collaborative work environment where your performance has a direct impact
- Work‑life balance with paid time off when you need it
- Employee engagement programs and recognition awards to celebrate contributions
- Supportive company culture that values diversity, equity, and inclusion
- Manage a continuous stream of incoming support tickets via email and chat, addressing product functionality, billing, and technical troubleshooting
- Provide detailed, step‑by‑step instructions for platform actions and data management tasks
- Engage with at‑risk customers via video calls to identify and resolve technical blockers
- Proactively lead video sessions with new customers to provide orientation on the platform's features
- Monitor platform activity during the first 90 days to encourage adoption and usage
- Minimum of 2 years of experience in a SaaS‑oriented Technical Support, Customer Success, or Onboarding role
- Highly developed time management skills to balance high‑volume ticket resolution and scheduled video calls
- Experience supporting tools and platforms, with comfort in explaining software functionalities
- Proficiency with ticketing platforms and issue tracking tools (e.g., Zendesk, JIRA) is highly preferred
- Ability to navigate tense conversations regarding churn and maintain a calm demeanor under pressure
- Experience in a customer‑facing role that requires technical troubleshooting via video conference
- Deep mastery of Moz Pro and Moz Local or similar platforms
- Familiarity with providing analysis of technical performance data to identify trends and opportunities for improvement
- Professional demeanor with a high comfort level on camera
- Strong communication skills, focusing on education over execution to empower customers
#DigitalMarketing #CustomerSuccess #SEO #SaaS #RemoteWork
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.