Senior Associate Manager — Disability National Admin (Remote)

Manulife; Remote; CAD 95,000 - 115,000; Full time

Job summary

A leading financial services firm is seeking a dedicated leader for a remote position overseeing approximately 20 contact center roles. The ideal candidate will have experience in leadership or disability case management, with strong problem-solving capabilities and a passion for ethical practices. Responsibilities include developing top talent and fostering a continuous improvement culture within the team. The opportunity offers competitive salary, comprehensive benefits, and the chance to make a meaningful impact on clients' lives.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible working environment

Qualifications

• Experience in call center or leadership roles within the financial services sector.
• Strong decision-making abilities with a results-oriented approach.
• Passion for ethical conduct and doing what is right.

Responsibilities

• Lead a team of around 20 administrative and contact center staff.
• Develop and retain top talent in the industry.
• Monitor workflow and improve processes continuously.
• Participate in strategic team development within Disability National Administration.
• Address escalations thoroughly and promptly.

Skills

Leadership experience

Problem-solving skills

Analytical skills

Creative thinking

Bilingualism (English and French)

Job description

A leading financial services firm is seeking a dedicated leader for a remote position overseeing approximately 20 contact center roles. The ideal candidate will have experience in leadership or disability case management, with strong problem-solving capabilities and a passion for ethical practices. Responsibilities include developing top talent and fostering a continuous improvement culture within the team. The opportunity offers competitive salary, comprehensive benefits, and the chance to make a meaningful impact on clients' lives.